AutoNation Ford Tustin - Service Center

Worst Service Center Experience Ever I chose 1-star simply because 0-star wasn't an option. STAY AWAY FROM THIS SERVICE CENTER. Especially if you have a Mustang. Here's my sad story. Abou I chose 1-star simply because 0-star wasn't an option. STAY AWAY FROM THIS SERVICE CENTER. Especially if you have a Mustang. Here's my sad story. About a month ago I brought my car in complaining of a "Clunk" in my car's rear end during driving as well as when shifting between "Drive" and "Reverse". It's an automatic. Anyway, 7 days later they tell me my car is done and that they had to replace the DRIVESHAFT. I thought that was weird because the noise was in the rear end. Well, the first time I shift into drive what do you think I heard..."CLUNK". So, I brought the car back to them a couple weeks later for the same "CLUNK" problem. Get this.... my car sat there for 12 days with almost NO ACTION. The only this they did do is a preliminary inspection of the drive-line slop and decided... we should remove the transmission and tear it apart. This started to scare the crud out of me so I picked-up my car before they could pull the transmission. After I left the service center with my car I drove directly to a local Shelby dealership/Service Center. They guy was amazing. He diagnosed the issue in less than 5 minutes. He asked me, "Can you wait an hour?" and I was like.. "Sure". In less than an hour he had my car completely fixed and performing beautiful again. He only charged me $120 for his time as well. So, do you want to know what the issue was? The one where ford replaced my driveshaft and was now going to pull my transmission and tear it apart?.... It was nothing more than a loose axle nut. The guy just had to tighten it up.... THAT'S ALL! If you love your Mustang... DO NOT TAKE IT TO AUTONATION FORD TUSTIN SERVICE CENTER. You will regret it. More

Service for Air Bag recall I was extremely impressed. The service Advisor, #6742, Malachi Rosales, was fantastic. He made sure that I was well taken care of, he assured me that I was extremely impressed. The service Advisor, #6742, Malachi Rosales, was fantastic. He made sure that I was well taken care of, he assured me that the replacement airbag would be installed promptly and that i could watch TV and have a cup of coffee in the customer lounge while i waited. Not only was the airbag replaced within an hour but the service included multi point inspection with the tires and battery also being checked by Kelvin Aguilar # 6744.. I was treated with the utmost courtesy and my thanks go to Malachi and also the dealership for a job well done. More

Poor part/repair service Despite the long wait (3+ hours with appointment) to get the car checked up and oil change, part will take forever to be available. First part order t Despite the long wait (3+ hours with appointment) to get the car checked up and oil change, part will take forever to be available. First part order took about 3 weeks. Second time, parts is taking more than 2 months. No update, no respond, nothing!!! Don't waste your time here. Go somewhere else that worth the time. Overall, this is not a place that you would want to come back to. More

Don’t buy the maintenance plan!! Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I have never had such a poor experience with getting a single question answered from a store. John a manager at the location was very rude on the phone interrupting my sentences and then stated he could not answer my question as he had to go into a meeting. So unprofessional. Please be cautious when thinking about their extended products. This was my first time trying to use the maintenance plan and I have spent well I’ve 2 hours on phone calls with no resolution. No manager to take ownership and perform the basic customer service of resolving an issue. Please keep in mind my issue was to simply answer a question. I still cannot believe how a question cannot be answered or the willingness of someone to find out the answer. More

They don't seem to know what they are doing - lack of traini Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I c Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I came to pick it up I got: "Trailer Brake Module Fault" message on the display. I have never seen this message, since I own the truck (I am original owner). The service adviser said it will take a minute to reprogram the module and took the truck back to the shop. Came back after a while, saying that it didn't help and I need to leave the truck, so another technician can work on it tomorrow. Tomorrow came and I got the call that they reprogrammed the module again, but the message still shows up, so they need to work on it. As of now they still don't know what is happening. Apparently they broke something while replacing the EGT sensor and don't know how to fix it. I don't think I can trust these guys anymore. My advise, find another dealer for any of your service needs. More

Good Service & Car--Not Entirely Trustworthy or Customer Fri I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was l I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was looking for and priced to sell. However, immediately while driving away the molding on the windshield started flapping around because (as I later found out) the windsheild had been replaced, and the molding was not secured properly in the process. I drove back immediately and told the manager about it. They took pictures and told me they would set up a mobile repair thar could address this without me losing time at work, or use of the vehicle. I had to call back for two days to get a response, at which point they (and by they I am talking about the same employee that blew off the request that I address in the next paragraph) backpeddled on their promise and told me to take it to another Ford dealership so they could take care of the problem for me. Luckily this dealership dealt with the issue under warranty in spite of the window replacement issue. There was a Car Fax and a 120 Point inspection in the car when I purchased it. I assumed it would be there when I purchased the car and took it home. When it wasn't, I called in and told them that it was important to me for my records. I was directed to leave a message with the employee who worked on finalizing my sale (an experience that had already shown me how bad this guy was at working with customers), and was ignored for days where I continued to do this. Eventually I got ahold of him and, in a familair and frustrated tone, he said I could go to Car Fax and pay for it. I asked it he could just scan me a copy, since I also needed the 120 point inspection. He unpersuasively told me that he would ask. I've heard nothing back about it, don't think he even asked, and am pretty frustrated that he wouldnt take this simple step after I purchased a vehicle from them. Makes me wonder if they don't want me to have this information for some unknown reason? Outside of this one employee, who seems genuinely annoyed and unwilling to go the extra mile for customers, my experience was pretty good. More

2015 mustang ecoboost engine trouble I recently took me n my 2015 50 year edition mustang ecoboost because of a noise it was making for months and now is affecting entire engine. when I t I recently took me n my 2015 50 year edition mustang ecoboost because of a noise it was making for months and now is affecting entire engine. when I took the vehicle in months ago they told me it was "nothing". I kept driving the vehicle a kept up with All the regular maintenance. there is major damage in the engine at on 16,000 miles and they are saying it is my fault and refuse to repair it eventhoughbi have warrarntybfor up to 50,000 miles. this ford dealership is pathetic! all they want is for u to purchase their cheap vehicles and will say anything so you do. they most likely will always blame vehicle problems on you! More

Today I had my 2005 Navigator in the service department. I came in because my charging light was on. I have had little trouble with the vehicle up until now, with the exception of a rear axle seal leak und I came in because my charging light was on. I have had little trouble with the vehicle up until now, with the exception of a rear axle seal leak under warranty. At first I was impressed with how quickly I was greeted at the place of business by "Lou" the service writer. My positive feelings quickly changed when the vehicle repairs were completed. I sat and waited for "Lou" while my vehicle sat parked in the lot waiting for him to deliver my keys, this took nearly 45 minutes. The final price was more than I had been quoted and the bill for labor was inflated as I had personally watched how long my vehicle was in the service bay. In the end, what could have been a pleasant experience was deflated. I would not recommend this dealer to anyone seeking service More

I arrived a little late for my appt and Joe said the 2 cars ahead of me would be served first. I said they probably didn't have an appt and he ridiculously stated"let's go ask them" I waited where I was, cars ahead of me would be served first. I said they probably didn't have an appt and he ridiculously stated"let's go ask them" I waited where I was, and no, they didn't have appointments, so he waved me over to my car. As he started my paperwork, he actually said "if you had an appt you should have been on time. Why were you late?" I was shocked and said that's not good customer service and it would be reflected on his survey. He then stated that he would not assist me and told me to go to the other service advisor. I waited to inform the service manager, but he was nowhere to be found. I've owned Fords for over 25 years and never been treated so rudely. I will not do business with them, and do not recommend using their service dept. More