AutoNation Ford Tustin - Service Center

3 Hours for an oil change... No advanced warning that the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full service I had done here on my new truck - there are many other location options for getting service. Too bad this experience was so poor, I had hopes. More

Bob Selff is always polite and professional when ever I bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend to be very reasonable. I use AutoNation For all my Fords service needs. More

Bob Selff is the best! I trust him with my largest investment…. my F150… he was referred by my ex service advisor when he moved to AZ. investment…. my F150… he was referred by my ex service advisor when he moved to AZ. More

Fast service. Christian was super friendly and helpful. Came in for a recall and broken windshield. It was all done in about 24 hours. Also xxxx off a low tire pressure light at no charge. Came in for a recall and broken windshield. It was all done in about 24 hours. Also xxxx off a low tire pressure light at no charge. More

Received excellent work from Christian to service my Ford Edge Sport! Autonation is fortunate to him on staff. Edge Sport! Autonation is fortunate to him on staff. More

Took my Ford in on July 6th. after failing inspection with multi point errors, engine light on, and needed oil change light on. On July 23 I got my car back with engine light and oil needed change still with multi point errors, engine light on, and needed oil change light on. On July 23 I got my car back with engine light and oil needed change still on. A new wire harness was in stalled and was told a PCM part was on back order. Still waiting for the PCM part. DMV inspection is due on August 20th. Ernie Traficante. More

Daniel was professional, courteous and knowledgeable.He Daniel was professional, courteous and knowledgeable. He is an asset to your service department. Daniel was professional, courteous and knowledgeable. He is an asset to your service department. More

Hard to make appt but service rep, Andrew did an excellent job taking care of my request. excellent job taking care of my request. More

Christian, the tech who did assist me was amazing. But when I pulled up no other associates were there. Waited 15 minutes for any recognition. when I pulled up no other associates were there. Waited 15 minutes for any recognition. More

July 26 2021I took my 2012 Ford Mustang in to the Tustin July 26 2021 I took my 2012 Ford Mustang in to the Tustin Ford Dealership for the first time just to have them make me a new key. They told me it was July 26 2021 I took my 2012 Ford Mustang in to the Tustin Ford Dealership for the first time just to have them make me a new key. They told me it was going to cost me $260 they also said there was some recalls ok so I left my car with them the service writer call me said the car was ready.. I had my daughter pick the car up and they charged her $295 with know Explanation he then told my daughter that there was a oil leak it needed a battery and several other things he tried to sell us on .. so I took my car to my mechanic and he check the car said it was fine … remember I just went in just for one key .. wow this place is super shady stay alway from this place More