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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
672 Reviews

672 Reviews of AutoNation Ford Tustin - Service Center

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September 03, 2021

Great service.Bob Selff is wonderful to work with...keeps you informed and considerate of your time. This is the first Ford I have owned and I am very pleased and happy that I purchased from this dealership More

by FRANKNROBERTA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Shelff
Sep 06, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 02, 2021

You people are organized and efficient and you do your job well. More

by Flanagan_Stv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Turney, George Shire, Jay Blanchard, Bill Weachter, Gloria Goodall
Sep 06, 2021 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2021

Very courteous and friendly. No waiting to turn the car in. Received phone call regarding additional work that needs to done with good explanation. Very satisfied More

by Mehraeink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Goodall
Sep 06, 2021 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2021

Bob Selff is my normal contact but as he was out on vacation Christian took great care me. The staff id courteous, and always has my car's best interest in mind. My little Ford Focus has over 160,000 m More

by The Mule
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff and Christian Kirk
Sep 06, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Christian here at AutoNation Ford Tustin! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 27, 2021

Dealerships is great but don’t go there for oil changes! Takes way too long. I have owned fords and Lincoln’s for 20 years and always used their quick lane oil changes , in and out 45 min max always. This d More

by gkrueger120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bella
Sep 04, 2021 -

AutoNation Ford Tustin responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2021

I have been going to Tustin Auto Marion for years the service is always timely and helpful. One of the things I like best if the longevity of their Service Staff, Bob is always there answer actually lis More

by Sprooks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2021

Bob Selff is good at what he does! He is knowledgeable and very accommodating. He is a pleasure to work with! More

by paddiebake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Turney, George Shire, Jay Blanchard, Bill Weachter, Gloria Goodall
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, we're happy to hear you had such a positive experience with Bob! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2021

Christian and the service team did a great job, were responsive and respectful in all communications. Very good experience from the moment I dropped off the car, as they provided me a lift home and unt More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi Kevin, thank you for your kind review; we are happy to pass along your comments to Christian here at AutoNation Ford Tustin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2021

All my needs were met. Did everything I had asked. Service department was well informed and professional More

by Williamj.w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian kirk
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 22, 2021

I would give this dealer and service department a zero if it were possible. I cannot imagine a worse experience with a recent service visit. More

by Doug-Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate the Service Manager
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (877) 357-5524 at your earliest convenience and we will do our best to resolve this with you.

Aug 31, 2021 -

Doug-Fan responded

I'm not sure what you can do - as I mentioned on the survey, I encountered so frequently, "There's nothing I can do!" BUT I did purchase the vehicle from Auto Nation Tustin - and when I did, I purchased an Auto Nation Platinum "Bumper to Bumper" Warranty as a protection against this kind of "surprise" repair in the first five years. Inexplicably, the one time I needed a repair on a part that was arguably faulty, I was told that the warranty "Does not cover it." How on earth does a "Bumper to Bumper" warranty NOT cover something. Oh, by the way, I was EXCEPTIONALLY clear when I purchased it that I did NOT want a warranty sold as "Bumper to Bumper" that excluded ANY repair, and I was reassured that there was nothing on the vehicle that was not covered. So you can see how I might feel betrayed twice by the Auto Nation Dealership - first in the service experience and then going all the way back to the purchasing experience where I was mislead after trying to be very clear on what I was purchasing. The best solution at this point is to either refund me the charges for the part and repair or refund me the amount for the warranty that obviously is not considered "Bumper to Bumper" now that a repair is actually needed. Thanks for reaching out again, but you can see I'm very frustrated and hurt. If you can still help me after all this, please DO! I'd love to have my faith restored in Ford products and the dealership. Rick Adams 949-466-7040 adams_rick@cox.net

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