AutoNation Ford Tustin - Service Center

The Service Advisor Christian was excellent. He was easy to communicate with and pleasant. Making an appointment was another matter. I have been taking my car in to this dealership since I bought it five to communicate with and pleasant. Making an appointment was another matter. I have been taking my car in to this dealership since I bought it five years ago but the computer program didn't recognize my telephone number. When I called the number was for sales and they had no way of transferring the call to the service dept. More

My experience with service at this location is normally very good. My last visit had a mixed result. I scheduled my appointment online and listed the items I wanted addressed. The service rep. called and s very good. My last visit had a mixed result. I scheduled my appointment online and listed the items I wanted addressed. The service rep. called and said it was time for the 90,000 mile maintenance. I said okay, assuming that my other issues would be addressed, specifically the fact that my mirror and seat controls were not working. When I got the car back, I did not immediately try out the controls. It was the only the next day when I realized they hadn’t been fixed. I tried texting and calling the service rep. about the controls not being fixed. I have yet to hear from him. I have been a loyal customer since 1995 with several different Ford cars. I would expect a little more outreach. More

Thank you Bob for helping me out with my car. You took away the stress with dealing with car issues. away the stress with dealing with car issues. More

Bob is just the very best he always calls me to update me on my F-150 on my F-150 More

Usually Service Department always keeps me updated, I had to call in twice for information this time. to call in twice for information this time. More

Every time I go in for service on my Ford Focus 2014 Bob Selff I very helpful, he is great! Selff I very helpful, he is great! More

The staff was very courteous and helpful. Car was completed on time as promised. Waiting area was nice and clean. completed on time as promised. Waiting area was nice and clean. More

This was a great experience. Christian was courteous and very helpful. He was promptly able to find the issue with the tires. very helpful. He was promptly able to find the issue with the tires. More

I went on a Friday morning so it was pretty busy, but Christian was great, he personable, helpful and got my car in and out quickly! Christian was great, he personable, helpful and got my car in and out quickly! More

Horrible experience. This place is a rip off. I’m not sure they tell the truth either or work things out in your benefit. They are more about money gauging! Brought my car in a few weeks ago for service. sure they tell the truth either or work things out in your benefit. They are more about money gauging! Brought my car in a few weeks ago for service. Bella was the associate. Even though I had an appointment she was late. Then when she finally got me to me she was attending to personal calls with her sister about plans they had that night!! Maybe that’s why she rushed me and didn’t finish up the car to fix the oil leak I was told about. She told me I’m covered under warranty and to bring it back because they can’t work on it right now. Bring that I habe only one car I took it back Snd returned a few weeks later after I made arrangements for a loner car! The story had changed on her end snd now I have to pay for a service that should of been covered under warranty! Like I said if Bella wasn’t so consumed with her personal phone and calls than maybe I wouldn’t of been screwed over! Don’t waste your time here! Oh and they don’t ever pick ip the customer service line! More