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AutoNation Ford Tustin - Service Center
Tustin, CA
670 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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670 Reviews of AutoNation Ford Tustin - Service Center
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October 04, 2021
All the staff are very friendly and helpful, but I will have to come back for a third time for same thing. The members on time but the technician doesn't show on time to appt and one time canceled, but did have to come back for a third time for same thing. The members on time but the technician doesn't show on time to appt and one time canceled, but didn't get courtesy call the day before to reschedule . We took time off work and have 45 minute drive to get there. They did fill our gas tank up to try to make up for it. More
by suzannemoore1976
Employees Worked With
N/a
September 30, 2021
My experience was handled with much ease, as I had my company van serviced here for the second time. The appointment was made efficiently, and they provided transportation to and from work while the serv company van serviced here for the second time. The appointment was made efficiently, and they provided transportation to and from work while the service was being completed. Very satisfactory! More
by Prince Selvage III
Employees Worked With
Andrew Corona
September 30, 2021
Writing a 5 star review for Andrew Corona over at the service department. I spent some time trying to find a good advisor to work with for the long term. I drive a Shelby and wanted my car taken care of service department. I spent some time trying to find a good advisor to work with for the long term. I drive a Shelby and wanted my car taken care of as if it were their own pride and joy. I was greeted kindly by Bob Self and then referred over to Andrew as he is the mustang guy. I appreciated this gesture. Only had two encounters with Andrew thus far but I can tell he is a service advisor for car enthusiasts and I appreciate that. Hope he gets the recognition for the details he provided. Thank you. More
by Dave K
Employees Worked With
Andrew Corona
September 27, 2021
Service was terrible!!!!!! My car was not fixed after 7 weeks of being there! I called multiple times but your service department (Bella) did nothing. I ended up having my insurance tow my car to another weeks of being there! I called multiple times but your service department (Bella) did nothing. I ended up having my insurance tow my car to another repair shop as a result. Bella was non-responsive. I even called a general manager at the dealership pleading for help. Literally my car was there for 7 weeks and your service department would not provide info to my insurance so that my car could get repairs. I have never had such poor service from a dealership in my life and I’ve owned 15 new cars!!!! I’m calling Ford corporate today and to file a formal complaint. More
by ta.gaines
Employees Worked With
Bella or Gabriella or Gabby as she seems to use different names
September 27, 2021
Very good service. Tony was very courteous and professional. My truck was ready on time. Tony was unavailable when I arrived to pick it up but another service rep quickly processed my paperwork an professional. My truck was ready on time. Tony was unavailable when I arrived to pick it up but another service rep quickly processed my paperwork and I was on my way. More
by Dan54clark
Employees Worked With
Tony
