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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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October 02, 2021

Bob is my go-to service rep who makes me feel appreciated and heard. Good experience. More

by marciatilchin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 01, 2021

Very Good service. Toney was very nice and professional. I appreciated that he kept me informed about what was going on. More

by lynnette_tillman@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Bradley
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

Oct 17, 2021 -

lynnette_tillman@msn.com responded

Tony Bradley was very nice and professional.

October 01, 2021

Good service as usual. Auto nation ford is a long drive for me but it is worth it. More

by jvmineck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Self
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 30, 2021

My experience was handled with much ease, as I had my company van serviced here for the second time. The appointment was made efficiently, and they provided transportation to and from work while the serv More

by Prince Selvage III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Corona
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 30, 2021

Writing a 5 star review for Andrew Corona over at the service department. I spent some time trying to find a good advisor to work with for the long term. I drive a Shelby and wanted my car taken care of More

by Dave K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Corona
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 27, 2021

Service was terrible!!!!!! My car was not fixed after 7 weeks of being there! I called multiple times but your service department (Bella) did nothing. I ended up having my insurance tow my car to another More

by ta.gaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bella or Gabriella or Gabby as she seems to use different names
September 27, 2021

Very good service. Tony was very courteous and professional. My truck was ready on time. Tony was unavailable when I arrived to pick it up but another service rep quickly processed my paperwork an More

by Dan54clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 29, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tony here at AutoNation Ford Tustin! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 24, 2021

I am very pleased with the service. I have a lot of anxiety about auto related services but they were so kind and helpful. All the services were excellent More

by montano.family2011
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Sep 27, 2021 -

AutoNation Ford Tustin responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 23, 2021

Made an appt, went in with a blank check and no timeline and this dealership still managed to make it a bad experience. Completely unorganized, off schedule, and incomplete work. Made me go figure out what More

by seanmacd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Sep 26, 2021 -

AutoNation Ford Tustin responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 357-5524 to discuss what we can do to help.

September 23, 2021

They really deliver on what they say. Bob Selff has been my go to guy for the past couple visits. I really appreciate his responsiveness and good attitude. More

by Seanfaxon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Turney, George Shire, Jay Blanchard, Bill Weachter, Gloria Goodall
Sep 26, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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