AutoNation Ford Tustin - Service Center

Unprofessional and impossible to contact or get a straight answer. Checked in Tuesday with a "check engine" light at 8:45 AM via an appointment.. By the close of business and after 3 phone calls and straight answer. Checked in Tuesday with a "check engine" light at 8:45 AM via an appointment.. By the close of business and after 3 phone calls and a like number of voicemail I was informed that your tech found no check engine light. You know "stupid customer". I informed my Service Advisor that the car was in EV only mode so as not to exacerbate whatever the cause of the check engine light was. .On Day 2 the tech drove the car on engine and 'ev+ and immediately got the check engine. At the close of business he was not able to determine the cause. By 5:00 PM on Day 3 I was informed, after calling for a status, that all was OK and the car was due to be released. Fortunately I life close by and got to the dealership at 5:45.. Nearly total lack of communication...No apparent concern for the customer's need of transportation. A tech who trouble shoots and electric motor when the car is in EV only mode. I assume he worked on it from 8 AM to 5 PM on Day 3. Otherwise I can only conclude that it sat unattended for most of the day. Your basic service nightmare. I have owned Ford automobiles for 57 years. I have never had this experience before. More

Its pretty good , i think auto-nation shop should be in every town in the world , I am very satisfied every town in the world , I am very satisfied More

The service department always does an amazing job. The Service Director has worked with his team to build a culture based on customer experience. The Service Director has worked with his team to build a culture based on customer experience. More

My recent service appointment was completed as promised, as per schedule, and to my satisfaction. as per schedule, and to my satisfaction. More

If I could give a zero stars I would. We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to AutoNation Ford several times. The last time they had it for 9 days. Well it’s on again and they are stating they will do nothing about it as it’s out of warranty. Plus they continue to tell me they don’t work on VW. Buying the car from them I feel they are responsible to fix it correctly. Every time I ask to talk to the service manager Greg he’s busy. Do not buy a used car from them unless it’s a Ford since they don’t know how to service them. More

Excellent customer service. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. More

We’ve always had great customer service and car service at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! More

Ford Service Representative Brittany was friendly, good at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. More

I purchased my vehicle from Ford Tustin. Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me in Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me informed my vehicle was in and out in less than a couple hours considering I did not have an appointment. Although after a week my battery gave out completely. Mind you my car was purchased brand new and I have only had it a year. I used the Ford roadside assistance program they offer and it took almost 4 hours for them to tow my vehicle to the service center. Once my vehicle arrived on Saturday morning at 11 am I was told no work would be done to my vehicle and that the soonest possible time it could be assessed was on Monday. When I requested a rental for the time being they let me know that was not possible. I would first have to have the car assessed. I explained my frustration and concern as to how a brand new cars battery with less than 20k miles could just die. It was met with no empathy or concern but rather an is what it is mentality. My other concern was how did my car just have a multi point inspection and oil change less than 5 days prior and then have this issue? My car was assessed on Monday and they let me know the battery failed and they replaced it. When I arrived to pick up my vehicle the service associate never once came out to help me. Another colleague came out and asked if there was anything I needed after standing at his door for over five minutes with no acknowledgement. She quickly retrieved my vehicle and in less than 5 minutes gave me all the customer service I was truly looking for. Nothing major other than the quick, "do you have any other questions or concerns or help going over the paperwork?" To which I said yes can you explain what parts were replaced and if it affected my warranty? She was so helpful just like Daniel. In the moment of crisis with a dead car battery I needed that reassurance rather than it is what it is and having Ford roadside leave me stranded for multiple hours. Not sure if I will be to this service center. It is unfortunate, but when you are in crisis you always remember who helped you and who didn't. More

Fantastic service! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! More