AutoNation Ford Tustin - Service Center

Promised an oil change in 2 hours. took 4 hours. text and voice mail asking for update were not returned. last oil change at this dealer was worse as they had my car ALL day and then tried to keep car o and voice mail asking for update were not returned. last oil change at this dealer was worse as they had my car ALL day and then tried to keep car over night. communication is horrible at this dealer. More

I took my car in for several repairs the service agent Tony Bradley was great he tried to help me to get Ford to fix some electrical problems my Ford Escape has very low mileage under 40,000 and is only Tony Bradley was great he tried to help me to get Ford to fix some electrical problems my Ford Escape has very low mileage under 40,000 and is only 6 years old. He really tried but to no avail. I don't really want to pay for the repairs that Ford should be Responsible for. More

Christian did a good job with getting me in and out through my appointment. Would use the facility again, great service through my appointment. Would use the facility again, great service More

Tony was responsive and helpful. I appreciated using Lyft for my rides - so much faster! Thanks. Lyft for my rides - so much faster! Thanks. More

They are always quick, thorough and give me my truck back clean and ready to go. clean and ready to go. More

Great service! Andrew got back to me quickly and gave me 15% off for having to wait when I dropped car off. 15% off for having to wait when I dropped car off. More

Andrew provided great communication and service on my repair. I will use this dealer again. repair. I will use this dealer again. More

Every experience is a superior one because of Bob Silff. He gives amazing service. The best. He gives amazing service. The best. More

Christian the service rep was friendly, attentive, and helpful. My car was finished within the time frame he told me and no major issues. Also got a car wash so that is a plus. Thank you. helpful. My car was finished within the time frame he told me and no major issues. Also got a car wash so that is a plus. Thank you. More

Horrible experience. Took car in and asked for estimate to repair passenger interior door handle as it wouldn’t spring back into place preventing foot to lock using key fob button. I told them I thought sp to repair passenger interior door handle as it wouldn’t spring back into place preventing foot to lock using key fob button. I told them I thought spring was broken in handle. They estimated almost $400 to fix. Also asked for estimate to fix center counsel air vents as both had been pushed in out of place. They again estimated around $400 to fix - broken tabs. As getting ready to sell, I said no thanks. They charged me $200 for giving me an estimate!!! xxx!!!! I bought the door handle on line for $17. Found YouTube videos for replacing, as well as one for removing panel to get to air vents - 2 screws. They had slipped out of the tabs but all parts ok. Snapped back together, replaced handle as it was a broken spring like I told them. Took me about 1 hour of time and $17. Of course plus the ripoff of $200 for just putting an estimate together!!! Thank More