AutoNation Ford Tustin - Service Center

My service advisor, Gabriela, gave excellent customer service by providing prompt responses in regards to my vehicles' maintenance. In person, was friendly and super helpful and clear on what was happeni service by providing prompt responses in regards to my vehicles' maintenance. In person, was friendly and super helpful and clear on what was happening. I also noticed Gabriela was coordinated perfectly with the mechanic and because of that I knew everything that was going on with my vehicle. 10/10 More

Honest, easy to work with and schedule an appointment Danny was helpful and let me know about an additional cost I love Autonation Ford!! Danny was helpful and let me know about an additional cost I love Autonation Ford!! More

I scheduled a service appointment for my truck a week ago. They said the guy who does diagnostics wouldn't be there until the following week. So I called up a scheduled another appt, ensuring that they ago. They said the guy who does diagnostics wouldn't be there until the following week. So I called up a scheduled another appt, ensuring that they would be able to do it. All set. I get there for my 10 am appointment and they said that they would need it all day. It's a simple heater issue. Furthermore, they would need to keep if overnight if repairs were needed. So asked if there is a shuttle available. Yes, but it doesn't go to North County where we live (15 miles). I asked why it would take all day for such a simple issue and the service advisor waved her hand and said "all these people are ahead of you, some have been waiting weeks." I asked what good is an appointment if you can't actually do the work? She simply walked away. NEVER will I do business again with Autonation More

Great service - thanks! I did not have an appointment, and the service was performed quickly while I waited. and the service was performed quickly while I waited. More

Danny was my Rep, He was helpful and knowledgable always communicated with me during a service and update me! He was super nice guy! God bless. communicated with me during a service and update me! He was super nice guy! God bless. More

This dealership with it’s amazing staff is what makes long lifetime customers. Always go above and beyond to make everything work out for your needs. long lifetime customers. Always go above and beyond to make everything work out for your needs. More

Bella was very helpful. After leaving my car in the morning. I discovered that i hard lost my wallet. I called the dealership and Bella checked my car for me and found my wallet. She was very nice and morning. I discovered that i hard lost my wallet. I called the dealership and Bella checked my car for me and found my wallet. She was very nice and helpful. Also, I was very happy that my car was washed even though I just brought it in for a recall . More

Great service received from service advisor, Christian. Did a really good job and made good effort to get me out in a timely manner. Did a really good job and made good effort to get me out in a timely manner. More

Excellent service team. My service associate handled the vehicle promptly and was honest and competent! Thanks vehicle promptly and was honest and competent! Thanks More