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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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December 16, 2021

The service Manager on site does not want to work with me to fix my truck with 22,000 miles. He is stating that my truck was made in Jan 2016 and is not covered anymore. The manager and employees do not un More

by angrycustomer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
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December 16, 2021

Andrew took great care of the services performed on my car 12/15/22. He paid attention to the concerns of his customers. Thanks Andrew. More

by Catherine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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December 15, 2021

Christian kept me informed through the entire service, everything handled professionally. Service was done as promised and even an extended warranty item was accomplished. Highly recommend AutoNation for More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
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Dec 17, 2021 -

AutoNation Ford Tustin responded

Hi Tommy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

December 14, 2021

Fantastic service. Personal care is the hallmark of service manager Bob Self! Nobody does it better!!! More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Self, Sydney Thorp
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Dec 16, 2021 -

AutoNation Ford Tustin responded

Hi Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Dec 16, 2021 -

Tom responded

Thanks again to Bob Self Magic man!

December 13, 2021

Bob Selff is the best service advisor ever! He always gets my car in and out very efficiently and easily! Makes sure I get home and back to pick up my car with no fuss at all! Love him and my car! More

by dbonn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
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Dec 14, 2021 -

AutoNation Ford Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

December 13, 2021

It's never a pain to take my car in for service...always super friendly, communicative and professional, and FAST! Christian was a pleasure to deal with this past visit. More

by finswlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Dec 14, 2021 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2021

They do the job very professionally when drop your vihcle and diagnosing the problem and fixing the problem super job More

by Sharif.a.kesbeh
Recommend Dealer
Yes
Employees Worked With
Andrew and his manager is 5 stars
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Dec 14, 2021 -

AutoNation Ford Tustin responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2021

Customer service was great. Waiting area was wonderful. Coffee was a plus. I would return More

by Pup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Turney, George Shire, Jay Blanchard, Bill Weachter, Gloria Goodall, Sydney Thorp
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Dec 13, 2021 -

AutoNation Ford Tustin responded

Hi Pup, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2021

As always friendly service and gets the job done with a smile. Would definitely recommend. More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Dec 13, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

December 09, 2021

It was a very efficient and pleasant experience. Christian was thorough, got me out quickly, and kept me informed during the process. Highly recommend the service department; I've been taking my car More

by Zane Anderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Dec 13, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

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