AutoNation Ford Tustin - Service Center

This dealership is very nice. I’ve taken my truck has always been serviced there and I’ll continue to take my business there. However they need to lower their prices. always been serviced there and I’ll continue to take my business there. However they need to lower their prices. More

The Service department is great. Good customer communication and they can repair what is needed. Bob Sleff is very professional and communicates well. communication and they can repair what is needed. Bob Sleff is very professional and communicates well. More

Very clean shop, with professional service team wanting to help you get your vehicle in order. I strongly recommend bringing your Ford here for your next service.... to help you get your vehicle in order. I strongly recommend bringing your Ford here for your next service.... More

Christian understood clearly my questions about fixing the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. More

Excellent communication during my service visit. Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the app Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the appointment so easy and did not interfere with my job. More

I had my F-150 truck serviced at Auto Nation Ford in Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was tak Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was taken care of and the issue resolved. Fantastic experience. They do it right. More

I took my F-150 in for service and the experience was very pleasant as Daniel took care of me and had everything setup in a timely manner! very pleasant as Daniel took care of me and had everything setup in a timely manner! More

My service advisor was very helpful, accommodating and professional. He explained everything that my vehicle needed to be worked on. professional. He explained everything that my vehicle needed to be worked on. More

Autonation Ford Tustin service department was the 4th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down the best Ford service department between Long Beach and Irvine. Christian was my service advisor, and as others have said here, he is professional and honest. He told me it would take two days to diagnose issue, and true to his word, he called me two days later and his mechanics had even fixed the issue by then. All Ford service dealers experience a heavy volume of traffic. It’s not reasonable to expect service as quickly as one would get at a smaller repair shop, and I think one should bear that in mind. What is NOT acceptable is poor communication, overpromising, and underdelivering as was my experience at Tuttle Click Irvine, HB Ford, and Worthington. If you are in need of warranty repair I heartily recommend Autonation Ford Tustin. My A/C is blowing nice and cool now! Great work guys and gals!! More

Had the car for a week just to give me an estimate of what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two weeks in, I just picked up the car with no paperwork or estimate of issues like it had never been in the shop at all. I realize staffing may have been short, but 2 weeks for an estimate they said would be a day or 2? Then nothing? Sadly, I bought the car from them. Will never, ever consider going there again for service or purchase. Suggest no one else does either. Rated 1 star because 0 was not an option. More