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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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February 10, 2022

Service is always excellent and always a great experience. My visits have been quick and easy. More

by kenif777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
They are all great
Feb 12, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

February 10, 2022

I always receive quick and excellent service from AutoNation Ford Tustin. Andrew Carona, who I usually request to check me in, has always been helpful and knowledgeable when responding to my questio More

by Dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Carona
Feb 12, 2022 -

AutoNation Ford Tustin responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2022

always honest, timely and Bob in service is the best!!! I will continue to buy Ford just to use this service center More

by leleeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob
Feb 12, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 09, 2022

I trust Bob, my service advisor, to ensure quality work is performed and to communicate what is required. He is also the reason I was willing to give the sales department to sell us two new vehicles on ord More

by prsncat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Self
Feb 12, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 09, 2022

I set up,the appointment the day before, but was told that I would have a two to two-and-a-half hour wait when I arrived on time. I am not sure why I was given that appointment time. Jocelyn had nothi More

by hmooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Feb 12, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 08, 2022

There seems to be a large turnover of service representatives. I never get the same one twice. I had to bring my car in a second time because I was not told when I made the appointment that they More

by Mary Nesbitt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Feb 11, 2022 -

AutoNation Ford Tustin responded

Hi Mary! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 07, 2022

Excellent, honest and timely service every time. Vehicle was serviced and returned the same day. Outstanding! More

by ruben.salas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Feb 07, 2022 -

ruben.salas responded

Excellent, honest and timely service every time. Vehicle was serviced and returned the same day. Outstanding!

Feb 07, 2022 -

ruben.salas responded

Thank you for timely and great service.

February 07, 2022

Professional service! I have never taken this car anywhere else. Always a positive experience each timeI go. Danny was exceptionally helpful. More

by kathyhogan99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Feb 10, 2022 -

AutoNation Ford Tustin responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2022

Service was great, Andrew was great. Thanks you thank you thank you thank you thanks. More

by armando1diaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 08, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2022

Asked for a PPI (pre purchase inspection.) Made the appointment a head of time. When we were late, they accommodated us without hesitation! Thanks! More

by varrooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 08, 2022 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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