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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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March 01, 2022

Car was taken in without appointment service rep greeted me quickly and professionally car was serviced .thank you More

by yellowwrx03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 03, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 01, 2022

Same day appointment was made within the hour I called for a 30k mile oil change & complete vehicle inspection . Service advisor Belle treated me with respect,, was friendly, and a pleasure to deal with. More

by Danny Wassenaar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Belle, Service Advisor
Mar 03, 2022 -

AutoNation Ford Tustin responded

Hi Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

February 28, 2022

Unprofessional and sloppy, I had a mechanics' tool left behind ( I still have in my possession). I dont like it when my concerns are seen as unimportant/ shot down/ unworthy of serious consideration. More

by Davidngoliath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian
Mar 03, 2022 -

AutoNation Ford Tustin responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Tustin. If you'd like, please reach out to us at (877) 357-5524. We'd appreciate the chance to make your experience a positive one. Have a great day!

February 28, 2022

Great service, on time, came in under quoted amount, friendly, couldn’t ask for more. Thanks More

by Jwpublic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t Remember
Mar 03, 2022 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 26, 2022

Christen was amazing super helpful. The work was done as said and on a timeline. Took care of an issue asap. Thanks More

by Heidi _bnsn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christen
Mar 02, 2022 -

AutoNation Ford Tustin responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

February 25, 2022

Fast service, Andrew was very helpful and answer all my question professionally Will come back Thanks More

by Andres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 02, 2022 -

AutoNation Ford Tustin responded

Hi Andres, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2022

Great service; great technicians from scheduling an appointment to checking out! My vehicle runs like new! Outstanding!!! Very happy with the service team and technicians. Thank you. Will be retur More

by kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian and Bella
Mar 02, 2022 -

AutoNation Ford Tustin responded

Hello Kim, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Dec 08, 2022 -

kim responded

Great service!! Service Advisor Christian 5-stars!!! Thank you!!! From scheduling, ordering a part, and in and out for repair!!! Explains everything and I am extremely grateful! And let's not forget the mechanics who work on the cars/repairs! Highly recommend!

February 24, 2022

I have a 2020 Ford Transit. I've taken it in two times now and service NEVER returns my calls. I received a recall notice and mentioned I wanted them to look at the noise that i More

by K9crazy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager that never returned calls. who knows who he is?!!
Mar 02, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please reach out to us at (877) 357-5524 to discuss what we can do to help.

February 24, 2022

Everything went great. Dealership and service department top notch. Christian Kirk is great. Highly recommend the service department More

by richard.llopis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Feb 26, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

February 24, 2022

Christian was so helpful. He really took the time to check the issue in my car and gave me a set of solutions to choose from. I appreciate that these guys are reliable, friend More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 26, 2022 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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