AutoNation Ford Tustin - Service Center

I had a check engine, already knew the codes that were thrown, had car towed, informed the "service advisor" what the codes were and Sherry for them to diagnose the vehicle to find out what exactly was wr thrown, had car towed, informed the "service advisor" what the codes were and Sherry for them to diagnose the vehicle to find out what exactly was wrong, I get charged for the information I already gave the guy and no diagnostics done, how does someone come to the conclusion of needing a new transmission without inspecting the vehicle? Horrible business practices, and not of their word. Never received call back from the service manager, thinking I wanted only a refund, I want to know how his advisor and tech came to the conclusion that my vehicle needed a new transmission without any diagnostic work performed. I'll take the no call back from the manager that they just stole my money for information I gave them. Horrible business practices and not customer service oriented. More

David was very friendly and explained everything so that I understood what they were doing. He arranged for a Lyft so my husband and I could wait at home. Great service! I understood what they were doing. He arranged for a Lyft so my husband and I could wait at home. Great service! More

Very friendly, no pressure and checked my vehicle hassle free. I bought my car here and get it serviced here . free. I bought my car here and get it serviced here . More

Our advisor Danny was very knowledgeable and helpful. We will definitely be back for our next service job. We will definitely be back for our next service job. More

My 5 star was on my ser ice adviser he was awesome and did all he could to make sure my car is running correct did all he could to make sure my car is running correct More

Good Location, pretty prompt feedback, available when I needed service. I will use them again. Could not provide estimate on installing cruise control. needed service. I will use them again. Could not provide estimate on installing cruise control. More

Bob at Autonation Ford in Tustin has taken care of myself and my family for many years. He and his team are always professional and get the job done right the first time. and my family for many years. He and his team are always professional and get the job done right the first time. More

I was exceptionally pleased with the service at AutoNation Tustin. Andrew Corona was my attentive and caring service advisor. While waiting for my vehicle I met Scott Clement the general Manager. H AutoNation Tustin. Andrew Corona was my attentive and caring service advisor. While waiting for my vehicle I met Scott Clement the general Manager. He was engaging and a delight to talk to. And without question he was dedicated to insure a satisfied customer experience. More

Andrew there is outstanding, he remember my name and is Very friendly, personable. Outstanding service. Very friendly, personable. Outstanding service. More

David Tach - Excellent! I brought my Ford Edge in for an oil change and a tire repair. David took the time to discuss everything with me. He was personable. He kept me up I brought my Ford Edge in for an oil change and a tire repair. David took the time to discuss everything with me. He was personable. He kept me updated with regards to pricing and information about my vehicle. David is exactly the type of individual you want working with your customers. Thank you and well done. More