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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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April 22, 2022

Great experience Came for the first service and everything was going smooth. Got the call after 2 hours ready for pickup. Thanks guys More

by shlomiringel2612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Clement
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Apr 25, 2022 -

AutoNation Ford Tustin responded

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you for the review!

April 21, 2022

My standard oil change service was without a problem. They seemed a bit understaffed in service bay but I only had to wait a few minutes. No complaints More

by Craw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joycelyn
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Apr 24, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please reach out to us at (877) 357-5524. We hope to hear from you.

April 20, 2022

Very courteous and friendly from start to finish. Great communications regarding what my truck needed. More

by Leonard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
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Apr 24, 2022 -

AutoNation Ford Tustin responded

Hi Leonard, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 19, 2022

The Service team was professional and very upfront on costs and their overall estimated timeframes. More

by keith123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
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Apr 22, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 19, 2022

Ford Tustin has always had great customer service. Danny provided checked me in fast and followed up with me timely. Highly recommend! RJ More

by Ronjacobsirvine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
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Apr 22, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

April 18, 2022

GREAT service. Responsive technicians. When my car needs service I only take it to Ford Auto Nation in Tustin. More

by johanna.grey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Apr 21, 2022 -

AutoNation Ford Tustin responded

Hi Johanna, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.

April 14, 2022

Christian was outstanding. . He made my visit the easiest part of my day . He’s commitment to customer care was unparalleled. If you want the best service available go to Tustin More

by Esteban.Merchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
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Apr 14, 2022 -

Esteban.Merchan responded

Outstanding service .

April 13, 2022

Once again, Bob Self, service mgr. at this Ford dealer has done everything I asked them to do in a very short time. He gives me the complete feeling of confidence every visit I make to More

by feehanv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only worked with Bob Self, no others
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Apr 15, 2022 -

AutoNation Ford Tustin responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

April 11, 2022

I had a wonderful experience here. The associate I spoke with was polite and efficient. He called for a ride for me right away after taking my car, the service was performed quickly, a More

by Brittney
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Shire
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Apr 14, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 11, 2022

I took my 2018 f 150 in for its 30,000 mile maintenance, now my tire pressure display won’t work. More

by matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill
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Apr 13, 2022 -

AutoNation Ford Tustin responded

Hi Matt, we are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com to discuss what we can do to help.

Apr 13, 2022 -

matt responded

I had a guy at my office fix the problem. I need to buy a bare bones new ford pick up with no options, maverick, Ranger or F-150. Do you have anyone who can find one and contact me ??

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