AutoNation Ford Tustin - Service Center
Tustin, CA
667 Reviews of AutoNation Ford Tustin - Service Center
Bit of a line to drop off the truck for my appointment, but they took care of me and even ordered me a Lyft to my next destination. Danny was super helpful and made sure to note down my special request for but they took care of me and even ordered me a Lyft to my next destination. Danny was super helpful and made sure to note down my special request for them not to wash the truck. Picking up seemed a little unorganized as you do not go inside and pay like you do at most dealers. You are instructed to go back outside to whoever wrote up your vehicle. I waited outside the walk up cubicle/sliding door for about 10 minutes before someone noticed me and paged the guy to come. other than that they did a fantastic job and did the service in a timely manner. More
My experience with the service department was very good. The service Manager was very helpful and streamlined the entire visit. Autonation Ford Tustin is very Professional and I will continue to go there f The service Manager was very helpful and streamlined the entire visit. Autonation Ford Tustin is very Professional and I will continue to go there for all my automobile needs. More
They have always been very courteous and prompt with all my dealings with them. They always check to make sure they have completed what was requested. my dealings with them. They always check to make sure they have completed what was requested. More
Had to have my truck towed in, would not start. I have never seen this dealer so busy. Spoke with the mechanic who was working on my truck, singled out the issue and problem was resolved. Will for I have never seen this dealer so busy. Spoke with the mechanic who was working on my truck, singled out the issue and problem was resolved. Will for sure go back again... More
First service on my new Ranger. Quick and easy. Christian, my service advisor, was awesome! Very knowledgeable and personable. Keep up the good work. Thanks. Quick and easy. Christian, my service advisor, was awesome! Very knowledgeable and personable. Keep up the good work. Thanks. More
I turned my car in at 430 on Monday afternoon. Told i would get a call when diagnosed. No call Tuesday so i called them. No doagnoses tuesday. I found out Wed that my service agent was off on Tues Told i would get a call when diagnosed. No call Tuesday so i called them. No doagnoses tuesday. I found out Wed that my service agent was off on Tuesday. What happened to giving it to any service agent working so we can order the parts?! Finally a call on Wed, with a diagnosis. Ok, will call you when parts are in. NO call Thursday! They said NO parts were shipped on a Thursday?! What?! And NO call to twll me that, im thinking they were fixing my car. I called them Friday morning, because if it wasnt going to be fixed i needed a courtesy car. Oh, no courtesy car they said for a 2013 Ford repair. What?! YOU guys didnt get the part, YOU guys didnt call, YOU guys were mishandling this. And you say NO courtesy car? Oh, because Ford Detroit says no courtesy car you say?! I guess Ford Tustin is not in the customer care business. I called Friday morning and service manager Greg said it will be done in the hour. Great. I go pick it up. And get up to 35 mph on the freeway on ramp...Clang Clang Clang under my car on the freeway. I pull over. Get out and look. Something metal IS HANGING under my car. YOU HAVE GOT TO TO BE KIDDING! i limp back to the dealer. THEY HAD NOT PUT BACK ON THE SHIELD THAT GOES UNDER MY ENGINE ON MY FUSION. THEY HAD NOT PUT IT BACK ON. just went from Bad to HORRIBLE. how does THAT happen. Maybe Ford Detroit should be running Ford Tustin. HORRIBLE HORRIBLE HORRIBLE. More