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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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May 13, 2022

Bit of a line to drop off the truck for my appointment, but they took care of me and even ordered me a Lyft to my next destination. Danny was super helpful and made sure to note down my special request for More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
May 16, 2022 -

AutoNation Ford Tustin responded

Hi Matt, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

May 10, 2022

good services, clean place, good costumer servicio, good especial, good service for de employee.👍 goo More

by susy9110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
May 12, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 09, 2022

My experience with the service department was very good. The service Manager was very helpful and streamlined the entire visit. Autonation Ford Tustin is very Professional and I will continue to go there f More

by JohnF250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager, and Bella
May 11, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 08, 2022

I had a recall (inflator bag drivers side) my service response was excellent both Daniel and jocelynn thank you. More

by gunther92869
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisors Daniel & Jocelynn
May 08, 2022 -

gunther92869 responded

A good experience

May 08, 2022 -

gunther92869 responded

Real good

May 06, 2022

They have always been very courteous and prompt with all my dealings with them. They always check to make sure they have completed what was requested. More

by grant9ekathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
May 09, 2022 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

May 05, 2022

Had to have my truck towed in, would not start. I have never seen this dealer so busy. Spoke with the mechanic who was working on my truck, singled out the issue and problem was resolved. Will for More

by 2007F-150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lead Mechanic
May 07, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 04, 2022

First service on my new Ranger. Quick and easy. Christian, my service advisor, was awesome! Very knowledgeable and personable. Keep up the good work. Thanks. More

by mvande
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
May 06, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 03, 2022

David the manager needs to keep he’s cool he’s shouldn’t be at the position with that attitude More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Jonathon
May 06, 2022 -

AutoNation Ford Tustin responded

Hi Jose, we are deeply disappointed by your experience at AutoNation Ford Tustin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. Reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. Take care!

May 02, 2022

I turned my car in at 430 on Monday afternoon. Told i would get a call when diagnosed. No call Tuesday so i called them. No doagnoses tuesday. I found out Wed that my service agent was off on Tues More

by Nathannelson71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager Greg
May 05, 2022 -

AutoNation Ford Tustin responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. We are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please reach out to our GM at (877) 357-5524 to discuss what we can do to help.

May 01, 2022

Ill Be glad to return and bring my vehicle to The service department. For a reliable service More

by Loshijosdevilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bella
May 03, 2022 -

AutoNation Ford Tustin responded

Hello, we are pleased to hear you had such a positive experience with us. We do hope we can be of assistance in the future. Take care!

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