AutoNation Ford Tustin - Service Center

David Tach was terrific at explaining costs, reminding me of service coupons and expediting my Ford recall as well as implementing oil change, tire rotation and multi point check. of service coupons and expediting my Ford recall as well as implementing oil change, tire rotation and multi point check. More

Service attendant Brittney was very pleasant and helpful. She answered all my questions. Thanks for your help! helpful. She answered all my questions. Thanks for your help! More

Service was great and was done in a timely fashion. David was very friendly and attentive. David was very friendly and attentive. More

Schedule 30,000 mile service and to troubleshoot check engine light. Service rider called me 3 hours later to confirm service was completed however his technician damaged my drivers side mirror. He stated engine light. Service rider called me 3 hours later to confirm service was completed however his technician damaged my drivers side mirror. He stated the replacement part for the damaged mirror was ordered and would arrive in 48 hours. Delivered the truck back to me with no paperwork to show if any service was completed (no inspection report or work ticket showing what fluids were replaced). Supposed service completed on May 4th, its now June 9th with no followup on the replacement part for the damaged mirror. More

My service agent Bella is the best on the planet! Not only does she make sure that my vehicle how’s the proper inspection and service, complete recall issues, and use coupons and discounts that are a Not only does she make sure that my vehicle how’s the proper inspection and service, complete recall issues, and use coupons and discounts that are available without me even asking, she is the warmest, kindest, personable service employee I have ever met. Bella feels more like family ♥️ than anything else! Bella’s excellence should be rewarded! She should be promoted! More

AutoNation Ford in Tustin is amazing. They always treat me like a valued customer and provide me with frequent updates on service requirements etc. They always treat me like a valued customer and provide me with frequent updates on service requirements etc. More

I do not recommend going to Ford of Tustin for service. I was warned not to go by friends but thought they were being over critical. I was wrong. My service writer was not responding for two days by phone I was warned not to go by friends but thought they were being over critical. I was wrong. My service writer was not responding for two days by phone or text, when I got the service manager involved he promised me a call back then I was never able to get him on the phone again. After 3 days of no response, no one who could give me the status of my truck, and 8 days of being at the dealership I went and demanded my truck be returned to me. To my surprise my service writer was there and available and further, they were not busy. Unfortunately my truck was not fixed for the issue I brought it in for and now my remote start and keyless entry keypad do not work. When contacted by their customer service after the fact I was promised a phone call to remedy the situation, it’s been a week and no one has followed up. More

HORRIBLE. I brought my car in to have the front sensor fixed and the backup password fixed. The serviceman told me that it would take 4-6 days. They did not of I brought my car in to have the front sensor fixed and the backup password fixed. The serviceman told me that it would take 4-6 days. They did not offer me a loaner car. When I finally came to pick up my car, none of the issues were resolved. I called the serviceman who I took care of my case and left a message. I also had customer service leave a message and I have not received a response. More

Christian is and was very good. Very good service rep. I felt safe and confident. Your lucky to have him. Very good service rep. I felt safe and confident. Your lucky to have him. More

I was able to get an appointment and my vehicle repaired the same day. Bella made the process easy and even took care of outstanding recalls that I did not mention upon arrival. Overall a great and easy e the same day. Bella made the process easy and even took care of outstanding recalls that I did not mention upon arrival. Overall a great and easy experience. More