AutoNation Ford Tustin - Service Center

Already used a OBD reader and got codes for issues with my car. I already knew what parts I wanted replaced. Very specific I wanted these 3 parts replaced to save time on them "diagnosing". I also read up my car. I already knew what parts I wanted replaced. Very specific I wanted these 3 parts replaced to save time on them "diagnosing". I also read up and watched other videos of these fixes being done, fairly simple job not complex removal of other parts. I just don't have the space or tools myself. The parts are also fairly cheap about 100 or less if you buy it yourself. Though going to the shop average was about 700-1000 to get these issues fixed based on my research and readings. When I got to the dealer I scheduled a time for 8am and I get there and 1 car ahead. But no one helped either of us for almost 50 minutes. Workers walking around just ignoring us. If people have scheduled times I expect service reps there ready to actually do their job. They still wasted time with a diagnostic I didn't need/want. It took 2 days for them to basically say I needed xyz replaced...yes I already knew that. Then a ridiculous estimate around 1600 for the repairs for a job that would take someone 1 hour to do with parts not more than 400 had I bought them myself. I thought it was ridiculous price gouging and it took them another 2 days to do the job. I think the actual work done was good as issues with the car are gone now. But the execution and communication is absolutely terrible. Customer service 1 star - Service reps communication was terrible. I had to always ask for updates and wait hours for a reply. Initially giving total estimated costs without any itemization breakdown. Quality of Work 2 stars - Only because issues seems fixed but the time it took to "diagnose" and fix is absolutely unacceptable. Friendliness 5 stars - When you're actually there and they aren't ignoring you their demeanor is friendly. Price 1 star - Complete rip off on price. Charge 3 or 4 times the amount if you buy parts yourself. More

Handled my electrical issue with ease and I had the van back in time to go to work on Monday morning. Brittany and Christian did a fabulous job helping me out and I just want to say thank you! back in time to go to work on Monday morning. Brittany and Christian did a fabulous job helping me out and I just want to say thank you! More

Jonathan was a great representative for this dealership. He was helpful, polite, and on time. He was helpful, polite, and on time. More

Great service provided by Brittany. She understood the concerns that I had and provided timely updates. The service was completed on time. The only reason for 4 stars is that my truck w She understood the concerns that I had and provided timely updates. The service was completed on time. The only reason for 4 stars is that my truck was not washed or vaccumed before I reached to pick it up. I had to wait for 10-15 minutes to get it washed. Overall, a good experience! More

David and bob I service spot on helpful and professional,always good visit thanks why I return professional,always good visit thanks why I return More

Service Coordinator Christian Kirk very efficient, friendly. Car was ready when needed and price was reasonable. friendly. Car was ready when needed and price was reasonable. More

Thank you Bella for your attention to detail and customer service. Timely, efficient and attentive. Great job again!! service. Timely, efficient and attentive. Great job again!! More

Bob from Autonation’s service department is the man to see. Bob is friendly, knowledgeable, thorough, and efficient. Bob keeps all our cars in top top shape so that we can road trip with complete peace of see. Bob is friendly, knowledgeable, thorough, and efficient. Bob keeps all our cars in top top shape so that we can road trip with complete peace of mind. Bob’s dedication to his clients is unparalleled. Kudos to Autonation for having such an awesome guy on their team. More

Good service, no problems, great shuttle service, very convenient, would recommend and will use next time. convenient, would recommend and will use next time. More

Our last visit in April 2021 to Ford Auto Nation for service was extremely unfavorable. However, this visit for service far exceeded our expectations. Our service advisor, Christian, was outstanding! He service was extremely unfavorable. However, this visit for service far exceeded our expectations. Our service advisor, Christian, was outstanding! He was courteous and patient from the moment I pulled up in line, kept me and my husband informed, and was always available or returned our phone call within 5 minutes! Christian was very knowledgeable, informative and made our overall experience very enjoyable. He treated us and our vehicle as if it was his own! Our Ford Edge was repaired to our satisfaction and within the informed amount of time with no issues. I hope all of your service advisors emulate Christian’s professionalism. Thank you, Christian! More