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AutoNation Ford Tustin - Service Center
Tustin, CA
667 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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667 Reviews of AutoNation Ford Tustin - Service Center
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July 18, 2022
Worst Experience Ever! Purchased a certified pre-owned '18 Ford Focus with low mileage & an extended 100K mile powertrain warranty in Feb 2019. Immediately starting havin Purchased a certified pre-owned '18 Ford Focus with low mileage & an extended 100K mile powertrain warranty in Feb 2019. Immediately starting having major issues with automatic powershift transmission including shuddering, hesitation, improper shifting etc. Brought it into service 4 different times and each time service replaced the clutch (not trans). Each time the car would work for a short period and then the issues would start again. Very frustrating with the time and hassle but at least Ford addressed the issue. Started experiencing same problem and brought car into service in May '22 to address same issue and get general service and oil change. They kept the car from Thurs to Monday (and apparently used for personal errands as I found a receipt in the cup holder) called me on following Monday and told me they "couldn't find anything wrong with the car". Obviously I would not go through the headache, time off work and hassle to take the car in if the issue was not significant. After 3 days of arguing with the service advisor (who also claimed the car was not under warranty even though it is clearly documented on my sales receipt) I made appt to pick the car up. When I picked the car up, the service advisor was "not in until later" even though I had an appt with him, no one else could assist me and no one could tell me if they performed the other services..oil change etc. There was no service record in the system, no invoice etc. They said they would email me later which they never did. They just handed me the keys without asking for ID or anything and I drove off. Later that day I called and spoke with the assistant general manager who expressed concern over my experience and lack of service record, invoice etc. (I also mentioned about my car being used for personal errands) and assured me he would look into it and get back to me the next day which he never did. The whole experience was extremely shady. We believe they do not have the parts to perform the warranty repair so they instead chose to conceal the fact that ever brought the car in in the first place. More
by Kathleen
Employees Worked With
Christian
July 15, 2022
I had my car in for a recall and everything went smoothly. The people were courteous and the work was done on time. I would have given them five stars, but they had recorded my phone number incorrec smoothly. The people were courteous and the work was done on time. I would have given them five stars, but they had recorded my phone number incorrectly. It was caught when I dropped the car off, but if it had not been caught they would not have been able to get a hold of me, which could have led to delays and my needing to call to them. More
by joe
Employees Worked With
I don't remember
July 15, 2022
They are always great! They get me in/out as quick and painless as possible! They never try to pressure me in any way to do any unnecessary repairs. They get me in/out as quick and painless as possible! They never try to pressure me in any way to do any unnecessary repairs. More
by Dscotthobbs
Employees Worked With
Brittney
July 15, 2022
Great service and care. The service representative and the mechanic were upfront about costs, time for maintenance and had excellent communication for relaying the important The service representative and the mechanic were upfront about costs, time for maintenance and had excellent communication for relaying the important information I needed. I have been going here for years, since I purchased my vehicle and alway enjoy their service More
by josephrmaloney
Employees Worked With
Christian, Jonathon and Mechanic Mitchell
July 12, 2022
Brittany and service staff was friendly and helpful. She was able to get me scheduled for an oil change last minute. My only complaint is that the service technician left a grease hand print on the She was able to get me scheduled for an oil change last minute. My only complaint is that the service technician left a grease hand print on the side of my door and on my windshield. I just washed my truck the previous day. Also, they parked my truck in the tire change area which made it take a while for the front staff to find my truck. Also, I wasn't really sure when my truck service was completed. I kinda wish I would get a text or call when the vehicle was ready. More
by jamesmattison55
Employees Worked With
Brittany
July 12, 2022
I love their service department. The service consultant ensured all my issues were addressed. I believe the best dealerships are determined by their service department. I will be The service consultant ensured all my issues were addressed. I believe the best dealerships are determined by their service department. I will be back! More
by jbytuna
Employees Worked With
Jonathan Perez
July 11, 2022
Brought my Edge ST in for service, Brittany listened to my concerns about what needed to be done. Everything was addressed and corrected. Tustin Ford exceeded my expectations. my concerns about what needed to be done. Everything was addressed and corrected. Tustin Ford exceeded my expectations. More
by rmager
Employees Worked With
Brittany
