AutoNation Ford Tustin - Service Center

Excellent service. Have purchased last five car from this dealer. Bob the service manager has always made sure my service or repairs are done promptly and timely. Have purchased last five car from this dealer. Bob the service manager has always made sure my service or repairs are done promptly and timely. More

I came in unexpectedly needing a new alternator and a new battery. The dealership was very busy and took about a week to get around to evaluating my electrical problem. Once they got to my vehicle, things battery. The dealership was very busy and took about a week to get around to evaluating my electrical problem. Once they got to my vehicle, things moved along at a reasonable pace. I did not like the initial quote they gave me to replace the alternator. They quoted $425 for the new part. I told the service advisor that I could easily buy the same OEM Ford alternator for $350 through the internet. I have since found the same part selling for less than $300 at the official Ford parts department, Fordparts.com. He was quick to offer to reduce the parts price for me. I don't like that the Dealership tried to charge me such an excessive amount and makes me wonder if I am being over charged for their labor too. They were helpful and understanding when I told them the battery was under warranty from another auto parts store, and that I wanted to take to old battery back for a warranty claim. More

Christian was my service advisor, he was prompt, friendly and very helpful. Despite being busy, he got my truck diagnosed and repaired quickly. He was on top of the repair and called me multiple times to adv and very helpful. Despite being busy, he got my truck diagnosed and repaired quickly. He was on top of the repair and called me multiple times to advise what was needed. Outstanding. More

Promised to have the vehicle ready by a certain time. An hour after the agreed-upon time, they hadn’t even started yet. Had to pull the vehicle out. Was promised a follow-up phone call and never got one. An hour after the agreed-upon time, they hadn’t even started yet. Had to pull the vehicle out. Was promised a follow-up phone call and never got one. They just couldn’t care less about customer service. Will never return (already a bad experience here once). More

Gabriella was an excellent rep. She assisted me promptly and provided me with excellent service. I will continue to take my car to this location for service if needed in the future. She assisted me promptly and provided me with excellent service. I will continue to take my car to this location for service if needed in the future. More

The only reason we come here for service is the distance matter. When dropping off my car, I was told the service will be done in about an hour and there will be a car wash at the end. Of course they will matter. When dropping off my car, I was told the service will be done in about an hour and there will be a car wash at the end. Of course they will give me a call when everything is done. But I haven't got any call 2 hours before I got back to the dealership. And they told me the service technician scratched my car, and will get the scratch repaired by the end of the day. I so left my car there for the rest of the day. But when I came back again, they said it is not repaired, I will need to drive the car away and come back next week for another body repair. This is a brand new Ford with only 9k miles on it, I drive it very carefully since the purchase 9 month ago, very bad first time service experience here. More

Bob was a very helpful and informative guy. He always provides excellent service. Glad I timed my service call after he returned from vacation! He always provides excellent service. Glad I timed my service call after he returned from vacation! More

Great customer service and very friendly staff at the center thank you very much for your service today ! center thank you very much for your service today ! More

Went in for routine service, conducted professionally and with great customer service. Will always return here for my trucks service needs. with great customer service. Will always return here for my trucks service needs. More

AutoNation Ford Tustin is our go-to spot when we need our explorer serviced. Bob always takes great care of us and addresses all of our questions. He and his assistant get us taken care of quickly and provid explorer serviced. Bob always takes great care of us and addresses all of our questions. He and his assistant get us taken care of quickly and provide a positive experience! More