AutoNation Ford Tustin - Service Center

Great job keep up the good work ! Honest people and excited to Work there .. nice ….will come again For service .. liked my service writer .. Honest people and excited to Work there .. nice ….will come again For service .. liked my service writer .. More

When I pulled up for my appointment, I kid you not it took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. Finally someone did approach me and I was told my representative was Brittany. It was clear at 8 am it was quite busy, so I was understanding but it really set the tone for the rest of my experience. I was there to take care of recalls, and after calling to confirm that I could have my car back same day prior to my appointment, I discovered that they actually need my car for at least 4 days. I asked what my chances of receiving a hybrid or electric car as a loaner were, as I drive an electric car were, and I was told a flat no. I should just “close my eyes while I pay at the pump” like she does. I thought this was insensitive to my situation, as I haven’t paid for gas in a year and it’s no secret that the inflated prices now are wild. From there I got a few updates over the next couple days and then radio silence. On day 4 I called the dealership 3 times to get an update, 2 of those times I called and left voicemails for Brittany, and was just told they still need my car. On day 5 I had to call again, calling Brittany again 2 times and leaving voicemails, and was told again by Brittany they need my car still. She also apologized as she was at an offsite training, but in the same sentence told me if I needed updates on my car to directly call her. I was kind of surprised by the remark as 1) I did try that and 2) she JUST told me she was at an offsite training??? How does her office number help me with contacting her if she isn’t at her office?? Overall the experience left a bad taste in my mouth and I will simply find another dealer for my limited service needs moving forward. More

Thank you to Christian. He asked if I had been helped and the. Proceeded to check the car in and get it going. I was updated on status and the car was finished before the He asked if I had been helped and the. Proceeded to check the car in and get it going. I was updated on status and the car was finished before the expected time. I appreciate the efforts. Many thanks More

I took my car in to get serviced. Christian was very attentive and took care of my car needs. Very happy with the service and will come back again for any service needs. Christian was very attentive and took care of my car needs. Very happy with the service and will come back again for any service needs. More

This was the second time I have taken in my 2022 F250 in for the same problem. That they said was fix and it's still doing it. Going to go to a different dealership. Tried to call and left voice messages an for the same problem. That they said was fix and it's still doing it. Going to go to a different dealership. Tried to call and left voice messages and never received a call back very disappointed with them More

Customer service was good. The sales agent Frank and the Loan Officer are nice people. The purchase was bad, a week after I took the car back for repair and taking it again thi The sales agent Frank and the Loan Officer are nice people. The purchase was bad, a week after I took the car back for repair and taking it again this week. I wish I can exchange the car. It has too many problems. Both Tustin and Cerritos are too far and the Cerritos workers don’t seem to care about customers. Finally I hate to waist my time at the repair shop. More

I purchased my truck from them. I have since had it in for service. All the way around these guys rock! The sales team is non-pushy and let you look w/out pushing you to buy I have since had it in for service. All the way around these guys rock! The sales team is non-pushy and let you look w/out pushing you to buy and their service team follows up and takes care of you. Thank you Christian for taking care of me and my truck! I specifically have had an issue with my weatherstripping and excess noise has gotten into the cab at high speeds. Folks online say it's about 50/50 on if the dealership will try to fix or just say that is the way it is (which is BS - new car/truck should not have excess wind noise). These guys are working the problem. I appreciated their attention to detail. More

Bob Self is the BEST service manager EVER. Thank You!!!!!! Very friendly and very Professional. Thank You!!!!!! Very friendly and very Professional. More

I have been taking my tru k here since I got it. They have done all of the services and I am always satisfied. Christian was my advisor and he was great. They have done all of the services and I am always satisfied. Christian was my advisor and he was great. More

Christian was very helpful, friendly and professional. He made the whole process smooth and quick He made the whole process smooth and quick More