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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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September 23, 2022

Bob Selff is the BEST! Always gets me in and out quickly no stress or hassles More

by tmichalec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Sep 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

Excellent service from Daniel and the team at Auto Nation Tustin Ford, I would definitely return for my next service More

by darnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 28, 2022 -

AutoNation Ford Tustin responded

Hi Darnold, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 21, 2022

It is ridiculous that they took my apt, only to tell me when I got there that they cannot look at my car today. What is the point of an apt! When we scheduled the apt. we told them exactly what I needed se More

by Sue
Recommend Dealer
No
Employees Worked With
Don't have it
Sep 26, 2022 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please Reach out to us at (877) 357-5524 to discuss what we can do to help.

Sep 26, 2022 -

Sue responded

You gave me the number to Ford Tustin and I will not speak to anyone at that location regarding my concerns. I went back on the 21st and had an even worse experience!! I need to speak to someone in corporate or higher level. They kept my car all day, to only tell me AGAIN they could not look at it.

September 17, 2022

Christian took excellent care of myself & vehicle. I waited less time than expected. My car was serviced and washed. Christian has great interpersonal skills, treated me with kindness and respect. I a More

by Farkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Sep 21, 2022 -

AutoNation Ford Tustin responded

Hi Farkel, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 17, 2022

My service advisor Christian was very helpful. I would give them 10 stars. Thank you for all the help with my 2011 flex . The A/c repair is perfect. More

by Jackiefinazzo.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Sep 19, 2022 -

AutoNation Ford Tustin responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

September 16, 2022

Service manager Greg did a fabulous job on my car. He has incredible follow-up and I can tell he lives by the moto of making sure each customer is completely satisfied with the choice they made to buy More

by usc4evr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg M.
Sep 19, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 16, 2022

I needed to get an oil change before making a long drive. I called and was able to get an appt the next day. They took my truck in quickly, and got he works completed in timely manner. Christian Kirk did More

by bguitar65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Sep 19, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 16, 2022

Service advisor was nice and polite and knowledgeable. The service time was shorter then expected thank you Christian. More

by Bcl.2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, service advisor
Sep 19, 2022 -

AutoNation Ford Tustin responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

September 15, 2022

I was very satisfied the Auto Nation’s service. I’m sure to come back next service. More

by KO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 19, 2022 -

AutoNation Ford Tustin responded

Hello there! Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 14, 2022

I’m new to the area and I needed a couple things done to my car. I could see how busy the service department was but Christian jumped right in and helped me with what I needed done. Everyone was friendly More

by Islandgirl080671
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Sep 18, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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