AutoNation Ford Tustin - Service Center

They sold me a junk in August 2022. Honda Civic 2016 for 16,000 and now no one seems to take responsibility. I was told I had 12 mos guaranteed and now that there no guarantees and want Honda Civic 2016 for 16,000 and now no one seems to take responsibility. I was told I had 12 mos guaranteed and now that there no guarantees and want to charge me 4,985 for a 5 year guarantee. I already spend $700 fixing this junk. I want to exchange it. Can someone call me and give me options? Also survey say’s they’ll give you $100GC but it’s a lie. I originally fill surgery 2 weeks from purchase date and haven’t received anything. More

I will not be back! ! Over $300.00 for an oil change on my F250 diesel. ! Over $300.00 for an oil change on my F250 diesel. More

Christian was very nice and easy to work with. The location is great and close to my house. The location is great and close to my house. More

I took my car in to AutoNation to get serviced, was so pleased that I had the extended warranty and I didn’t have to pay anything for it. The staff was helpful in coming home quickly in an Uber. pleased that I had the extended warranty and I didn’t have to pay anything for it. The staff was helpful in coming home quickly in an Uber. More

Took my car to AutoNation Ford in Tustin for a recall. They took care of it, including giving me a rental car... I had another issue that they couldn't take care of because they would have to send it to a They took care of it, including giving me a rental car... I had another issue that they couldn't take care of because they would have to send it to a body shop. I made an appointment for next month (my next day off lol) to take care of it...the issue will be under warranty btw.... More

My service advisor Daniel was very helpful and gave updates at all the time of the status of my service. Thank you for your help. updates at all the time of the status of my service. Thank you for your help. More

Long wait times dropping off and picking up vehicle. Then when I picked up the car it appeared ready but they hadn't replaced the windshield wipers I asked for and they had some guys name as the owner o Then when I picked up the car it appeared ready but they hadn't replaced the windshield wipers I asked for and they had some guys name as the owner of the car not me. I was appalled. I asked who this person was and why he was showing up under my information. I got no answer. Plus my paperwork wasn't even ready even though I was called to say car ready. My biggest complaint is being assigned Daniel and he's never there when I arrive and when he finally did show up he walked around with his coffee chatting and standing around with coworkers. Two of us were waiting for him. Chris helped me but only after I waited for a while. He was very nice. Brittany helped when I came to pick up the car but again had to wait before anyone would even acknowledge me. There were at least four workers there at they're desks. At least tell me they'll be right with me but nothing. Really not happy with that. I now dread having to bring my car in and have to give extra time because I know I'll be waiting a while. This is not the first time I've had problems when I've been assigned Daniel. I understand if your busy helping someone else but not if your just sitting at your desk and no one else is waiting. More

Bob Selff is the BEST! Always gets me in and out quickly no stress or hassles Always gets me in and out quickly no stress or hassles More

Excellent service from Daniel and the team at Auto Nation Tustin Ford, I would definitely return for my next service Tustin Ford, I would definitely return for my next service More

It is ridiculous that they took my apt, only to tell me when I got there that they cannot look at my car today. What is the point of an apt! When we scheduled the apt. we told them exactly what I needed se when I got there that they cannot look at my car today. What is the point of an apt! When we scheduled the apt. we told them exactly what I needed service on....I have 3 kids and it is not easy to make an any type of apt. No respect for anyone's time. I will say the gentleman who helped me at the service desk was great and very customer service oriented. More