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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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October 25, 2022

Friendly- Fast and Efficient! From initial scheduling with Savanah to arrival at service center to completion of car maintenance I am very pleased. Thank you More

by donniebrazil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah in Service Dept
Nov 02, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 25, 2022

Took my car for an oil change and during the inspection they failed to notice that my AC wasn't working. I haven't used it in a week but the one day I go to use it of course it only blows hot air. Now I h More

by Rvivar4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Nov 03, 2022 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please Reach out to us at (877) 357-5524 to discuss what we can do to help.

October 25, 2022

The service center staff was wonderful to work with. Troy was my contact and he kept me up to date with the progress of my vehicle. More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Nov 03, 2022 -

AutoNation Ford Tustin responded

Hi Diana, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! Feel free to stop by if you ever need any more help.

October 24, 2022

Great customer service, polite friendly and helpful. They provided me with Uber transportation so I did not have to wait at the location while my car was being serviced. And I always love the car wash e More

by Dana.cooper66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Oct 31, 2022 -

AutoNation Ford Tustin responded

Dana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Tustin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 24, 2022

The dealership is prompt when answering phones and returning phone calls. Chris is professional when speaking with me and is knowledgeable about the vehicle when I speak with him. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kurt
Oct 31, 2022 -

AutoNation Ford Tustin responded

Matt, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 24, 2022

Great Customer service, Christain Kirk was courteous and friendly and had my car serviced and ready on time so I could go to my meeting on time, I thank him . Thank you More

by abe.dashti
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk, Lisa Parasrami
Oct 31, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2022

Easy to schedule a service appointment. Always on time. Nice work space available while I wait for my car. My long time service rep Bob Selff is the best!!! More

by Kakikon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi Kakikon, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 22, 2022

Friendly service with a smile. Car was ready when promised. Always a good and positive experience. More

by AG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Oct 29, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 21, 2022

Service coordinator Daniel always gets my Fusion thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! More

by kthandley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Zamora
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 21, 2022

Very dissatisfied with the service and communication of Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready More

by Universal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please Reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. We hope to hear from you.

Oct 28, 2022 -

Universal responded

I am open to conversation about service.

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