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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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November 20, 2022

Had a recall performed along with 100000 service. Everything went smoothly and professionally. Only issue was that they didn't reset my "service tire mobility" warning light. So, I'll continue to More

by Swerdfeger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 23, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 16, 2022

Awesome. My Advisor went above and beyond to get my car serviced when I needed it done. Much appreciated! More

by Pup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Nov 21, 2022 -

AutoNation Ford Tustin responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 16, 2022

I have been a loyal customer of this service department for over 22 years. I trust them with my cars and my safety! they are always honest fair and so caring for my time and the service of my car. The ad More

by CLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Self
Nov 21, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

November 14, 2022

This is my first time taking my Bronco Sport for an oil change and it took about 3 hours for them to get it changed and I had set up an appointment. I did wait for my car only because I was going to use th More

by Carrmonse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 18, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

November 14, 2022

Brittany did a great job! She did everything possible to make it a great experience! More

by j_schleiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Nov 18, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 13, 2022

Troy my service advisor was awesome, very helpful,knowledgeable, and efficient. Communication on status was great too. More

by btsog22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Nov 17, 2022 -

AutoNation Ford Tustin responded

Hi! We're so happy Troy was able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2022

In the past we have had good experience there but this last time was a disaster. Horrible communication and follow through I need to have the rest of the work done but am leery of taking it back there. More

by montano.family2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know it was assorted
Nov 20, 2022 -

AutoNation Ford Tustin responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Tustin take our reviews very seriously. If you'd be willing to provide more feedback, please reach out to us at (877) 357-5524 so we can assist you further.

November 09, 2022

The service was done timely, and customer service was great. Staff was friendly and very helpful. More

by btnguyenpdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Nov 16, 2022 -

AutoNation Ford Tustin responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

November 07, 2022

Tustin dealership was great. I dropped my car off and they shuttled me to and back from work the same day. They also washed my car. More

by michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Nov 15, 2022 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2022

Professional and friendly staff. Good customer service. Nice waiting area for customers. Their service prices are reasonable. More

by Sahawneh.f
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Nov 15, 2022 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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