AutoNation Ford Tustin - Service Center

The service advisor, Daniel A. was great. He helped us with a regular service and a recall. We appreciate his help. was great. He helped us with a regular service and a recall. We appreciate his help. More

I waited 25 minutes to be checked in. When told my car was ready, I waited 20 minutes after arrival to pay and be checked out. Work was done adequately, I presume, but I have decided to s When told my car was ready, I waited 20 minutes after arrival to pay and be checked out. Work was done adequately, I presume, but I have decided to seek future maintenance where staffing is more adequate, beginning with a cashier. More

Christian Kirk was very nice and helpful in dealing with my car’s recall problem. He arranged for a Lyft ride to and from my home since I just live 5 miles away. What’s even great is seeing it washed and cl my car’s recall problem. He arranged for a Lyft ride to and from my home since I just live 5 miles away. What’s even great is seeing it washed and clean when I picked it up! More

I drive from Huntington Beach to Tustin so that tells you how much I trust them how much I trust them More

I am rating this as a 4 for the snafu at the end of the appointment. The intake was prompt albeit I was there at 06:55. I informed my advisor Brittany (Christian was providing intake to another client) t appointment. The intake was prompt albeit I was there at 06:55. I informed my advisor Brittany (Christian was providing intake to another client) that I had a 10:30 doctor appointment. We discussed, if needed, the rescheduling if not all was completed. The tire rotation and oil change were completed prior so two less items. I was told the car would be ready by 10:00 and I would be in the customer service area waiting. After 10:15 I went out in search of Brittany, or anyone who could provide an update. I asked several times the intake helper to find anyone who could help me but no one came. Finally after 11:00 I did see Brittany and asked what was the status of the car because around 10:50 the car was brought forward. I did express my frustration and why it is important to communicate especially when I was waiting for hours. It was brought to my attention that customers were waiting up to 30" to get checked-in. While I am sympathetic to their plight this is or has no bearing on my situation and the lack of timely updates and communication. I missed a medical appointment. And I am not unappreciative of the $25 deducted (covered taxes) it still impacted me way more than that in time, missed appointment and frustration. And I never received a summary of services performed or how my car was doing! Take-away: communication updates with the clients who are waiting. If you are promising a car to be ready at a certain time then do so OR update aka communicate the plan. More

Service was again exceptional. Thank you Service Advisor Christian for your all your help with my SUV. Thank you Service Advisor Christian for your all your help with my SUV. More

The customer service is very poor. It’s hard to reach someone on the phone, there is poor communication, and the service managers are rude. My repair work is decent. At my visit on 11/ It’s hard to reach someone on the phone, there is poor communication, and the service managers are rude. My repair work is decent. At my visit on 11/22/22, only the recall was completed and the light was not fixed. The woman that helped me was rude to myself and my son. I ended up taking my car elsewhere. More

Savannah was excellent in helping me with my Fusion recall. She was prompt, friendly and a pleasure to work with. recall. She was prompt, friendly and a pleasure to work with. More

Very quick and fast service by Christian for my visit to deal with a recall notice. deal with a recall notice. More

We recently purchased a pre-owned certified Ford Explorer and wanted to have the first service performed at the dealer. We chose AutoNation Ford in Tustin. Our service rep, Brittany, was great ! Very effi and wanted to have the first service performed at the dealer. We chose AutoNation Ford in Tustin. Our service rep, Brittany, was great ! Very efficient and very kind. When she learned that we had not been to her dealership before, she went out of her way to let us know the options we had available but she didn't oversell. Greatly appreciated !!. The vehicle was washed and ready to go when we arrived to pick it up. All in all, a very positive experience ! More