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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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June 05, 2024

AutoNation Ford in Tustin always does a professional job analyzing and then repairing any needed work on my truck. They are the experts to use and I always get super support from the Service Advisors there. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Jun 06, 2024 -

AutoNation Ford Tustin responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 24, 2024

The service department for my Ford Bronco is an absolute delight! They're like automotive wizards, casting magical spells to make my car purr like a kitten. Totally bonkers awesome! More

by adam.meislik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
May 27, 2024 -

AutoNation Ford Tustin responded

Hi Adam, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

January 29, 2024

Still can’t fix brakes. States that to fix rear door so lights won’t stay on will take 2-3 days and won’t provide loaner car More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Feb 01, 2024 -

AutoNation Ford Tustin responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please reach out to us at (877) 357-5524.

December 20, 2023

They did a fantastic job they always have the best service when I go. I recommend seeing Brit she always have the amazing service as soon as you get there she’s right there ready to help your car out. More

by Angel11perez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Dec 23, 2023 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

Pretty good service and fast. Delia was very nice and provided an excellent service. and the coffee was good! More

by almajaimes2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
Dec 13, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 11, 2023

Brittany (service advisor) and Landon (service tech) were exceptionally helpful in going the extra mile to resolve an issue in the online scheduling system and oil maintenance service. Thanks a million!!! More

by K Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers, Landon
Dec 14, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

December 11, 2023

Diagnosis was over $200. A little too much for minor issues. Anyways, customer service was nice. More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delia
Dec 14, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 357-5524 -- we hope to hear from you soon.

December 07, 2023

When I arrived on time for my appointment, it took much too much time before I was greeted. I got out of my car and stood waiting. A truck drove up after I had been waiting. Two men got out of the truck More

by pkellogg42
Recommend Dealer
Yes
Employees Worked With
It's in my car in the garage
Dec 09, 2023 -

AutoNation Ford Tustin responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!

December 01, 2023

Worked with Daniel to check on a dead battery for my Mach-E. Had battery replaced. Good service. Thanks! More

by JG
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 04, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2023

Worked with Christian to get a recharge of my 2008 Ford Escape Hybrids dead EV battery. Unfortunately the Electrical Dept. was backed up and getting in for service took much longer than expected. That sa More

by 08FordEscapeHybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 02, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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