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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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February 22, 2023

I took my Ford Fusion for some recalls, some were performed and some delayed to March. Everything else was great. More

by aburwein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Feb 26, 2023 -

AutoNation Ford Tustin responded

Hello Aburwein, we appreciate you taking the time to leave us this feedback. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around. Reach out to us at (877) 357-5524

February 20, 2023

The Service Advisor, Troy, was absolutely the most professional & polite. All work was completed on time More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Feb 23, 2023 -

AutoNation Ford Tustin responded

Hello, thank you for your kind review; we are happy to pass along your comments to Troy here at AutoNation Ford Tustin! Feel free to stop by if you ever need any more help.

February 16, 2023

This dealership is full of smiling employees who are eager to help. Christian in Service was really nice and helped me set up my Apple Play. Scott, the GM, even stopped by the Customer lounge to shake More

by stinkerbell1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, Scott
Feb 19, 2023 -

AutoNation Ford Tustin responded

Hello, we are pleased to hear you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2023

I have been going there since 1997, that tells you a lot! They have always done well by me! More

by Diver3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
Feb 17, 2023 -

AutoNation Ford Tustin responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Tustin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 10, 2023

My experience was wonderful. My service advisor was very professional and helpful. I would recommend AutoNation Tustin for service. More

by Swilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Feb 14, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 09, 2023

Made appointment for service for oil change. Was told to come back in 3hr. Came back 4hrs later car was not done. Was told that appointments are done at the end of the day. Was told that no big More

by duffsford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Savanna
Feb 12, 2023 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Reach out to us at (877) 357-5524 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 09, 2023

Fast service, with friendly staff! Will definitely bring my car in to get serviced again! More

by Chandra Ahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 11, 2023 -

AutoNation Ford Tustin responded

Hi Chandra, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Ford Tustin

February 09, 2023

Greg Murphy and Savanna said they would get me in and out and despite being very busy they did just that and I appreciate it. They honored my coupon and had my truck washed as well. Wonderful experience ! More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Murphy , Savanna
Feb 12, 2023 -

AutoNation Ford Tustin responded

Hi Ray, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

February 08, 2023

The guys at the service center did a great job installing a bed cover for my brand new Maverick. Ricardo was a great source of information and provided me with all the options, helping me choose the right co More

by spacewalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo, Christian
Feb 11, 2023 -

AutoNation Ford Tustin responded

Hi Spacewalk, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Tustin

February 07, 2023

Very friendly. Fast service. Decent price. Love the Free coffee you can get in the lobby. More

by mrs.Tafuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahvana and Mike and Christian
Feb 09, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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