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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
670 Reviews

670 Reviews of AutoNation Ford Tustin - Service Center

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March 13, 2023

Our Service Advisor was Brittney Childers and she did a great job of managing our expectations and communication very well. The work was completed on time and to our satisfaction. More

by Jondeusenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Mar 17, 2023 -

AutoNation Ford Tustin responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 11, 2023

I had concerns about the services delivered. Upon raising ; those concerns were immediately addressed by the service department management. More

by Darshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can not remember
Mar 11, 2023 -

AutoNation Ford Tustin responded

Darshan, My name is Scott Clement and I'm the General Manager here at AutoNation Ford Tustin. Please, email me directly at clements@autonation.com or give me a call directly at (714)508-2800 so I can help. If we missed applying a coverage I want to ensure you are reimbursed in full. I look forward to hearing from you and thank you for allowing me the opportunity to turn this around for you.

March 11, 2023

The customer service was friendly and honest. The work performed resolved the issues that I was looking for. Overall, I had a pleasant experience. More

by Hly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo and Christian
Mar 13, 2023 -

AutoNation Ford Tustin responded

Hello, We are pleased to hear you had such a positive experience with us, Drive safe, and we'll see you on the road.

March 10, 2023

Service was done quickly and with zero fuss. Website made making the appointment easy. Troy did a great job helping get everything done and out the door. More

by Jim0987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 13, 2023 -

AutoNation Ford Tustin responded

Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 04, 2023

Prompt service, service rep communicated everything I needed to hear. The truck was ready when promised More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 08, 2023 -

AutoNation Ford Tustin responded

Hi Eric, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 03, 2023

I made an appointment. My service advisor was out but Christian helped out. Quick and efficient. Would recommend this dealership service center location for Ford owners. More

by LillieAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Mar 07, 2023 -

AutoNation Ford Tustin responded

Hello Lillieam, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

February 28, 2023

Daniel was fantastic, very accommodating, cordial, and displayed great customer rapport. Service was on par! More

by erik.zugarazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 05, 2023 -

AutoNation Ford Tustin responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 27, 2023

Christian was very nice and professional his commutation was good and took care of an issue that came up. More

by fattrussoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Mar 04, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2023

Daniel Amaya was awesome from the moment I showed up in the service drive. He was friendly and took the time to help me identify the issue that I was having with my vehicle. Thanks again for the attenti More

by KeithS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Amaya
Feb 27, 2023 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 22, 2023

I bought my Ford Escape from AutoNation Ford of Tustin. I keep going back to get the "Works Oil Change" and always upgrade to the Penzoil Platinum Ultra. My 2.0 Ecoboost engine still runs great after 125,0 More

by SealBeachJim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Blaser
Feb 26, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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