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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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March 21, 2023

AutoNation Ford, Tustin always provides exceptional customer service. Reliable & Professional service in all departments at all times. Thank you. More

by jupitersage
Recommend Dealer
Yes
Employees Worked With
Christian Kirk, Bob Self.
Mar 24, 2023 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2023

Easy drop off and pick up process for service. The service employees and always kind and helpful. Highly recommend More

by vroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Mar 23, 2023 -

AutoNation Ford Tustin responded

Hi Vroni, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

March 20, 2023

It was quick and easy. fifteen word minimum is a stupid requirement get rid of it now please More

by AnonCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Mar 23, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 16, 2023

I have purchased several cars from this dealer. They have been great to work with. Although the Sales staff is fantastic to work with, the Service Department is where they really shine. I have had More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Mar 20, 2023 -

AutoNation Ford Tustin responded

Hi Dale, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 16, 2023

While my rep was overall fine no time was really taken to explain anything to me before or after my car was looked at. I asked for an explanation of what could cause a leaking battery and was told “that’s ju More

by HM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 20, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 14, 2023

I wanted to thank the Ford Center specialists, I really liked their work. Starting from online recording and ending with the speed and quality of work of specialists. I changed the oil very quickly, fast More

by NATALYA NIKITINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Center specialist
Mar 18, 2023 -

AutoNation Ford Tustin responded

Natalya, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Daniel was nice and knowledgeable. The girl who greeted me was pleasant. It was nice to receive a text and email that my truck was done. When I pick the truck up, Daniel went over the More

by Hbeigle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 17, 2023 -

AutoNation Ford Tustin responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Our Service Advisor was Brittney Childers and she did a great job of managing our expectations and communication very well. The work was completed on time and to our satisfaction. More

by Jondeusenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Mar 17, 2023 -

AutoNation Ford Tustin responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 11, 2023

The customer service was friendly and honest. The work performed resolved the issues that I was looking for. Overall, I had a pleasant experience. More

by Hly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo and Christian
Mar 13, 2023 -

AutoNation Ford Tustin responded

Hello, We are pleased to hear you had such a positive experience with us, Drive safe, and we'll see you on the road.

March 11, 2023

I had concerns about the services delivered. Upon raising ; those concerns were immediately addressed by the service department management. More

by Darshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can not remember
Mar 11, 2023 -

AutoNation Ford Tustin responded

Darshan, My name is Scott Clement and I'm the General Manager here at AutoNation Ford Tustin. Please, email me directly at clements@autonation.com or give me a call directly at (714)508-2800 so I can help. If we missed applying a coverage I want to ensure you are reimbursed in full. I look forward to hearing from you and thank you for allowing me the opportunity to turn this around for you.

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