AutoNation Ford Tustin - Service Center

Great service advisor Brittany was very thorough in getting my car back on track even went the extra mile to prepare me with future estimates getting my car back on track even went the extra mile to prepare me with future estimates More

Awesome service and very thoughtful. My advisor was christian. Even though it was really busy, made the wait and stayed punctual. My advisor was christian. Even though it was really busy, made the wait and stayed punctual. More

Fleet vehicle was stolen and taken here after the battery and adjacent harness was removed. Had it towed after recovering it to Autonation Ford and they were able to have it finished in 3 days. Would take to and adjacent harness was removed. Had it towed after recovering it to Autonation Ford and they were able to have it finished in 3 days. Would take to them again if they closer to my location More

Service work. was excellent. Savannah Arias my service advisor is outstanding and super helpful . Will definitely come back.. was excellent. Savannah Arias my service advisor is outstanding and super helpful . Will definitely come back.. More

This past December we brought our car in to the Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunki Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunking that we were hearing was more of a “feeling,” and that it is normal after being inspected by two of their mechanics. They said that one of them drove another of the same vehicle, and that was how they were able to determine that issue is normal. After four months of dealing with the clunking, and people asking what is wrong with our car, we took it into another local Ford Dealership. They were able to diagnose it without issue, and repair it under warranty. They did not seem to have problems with diagnosing this. We had to waste our time setting up an appointment, and arranging for my wife to pick me up, and take me to pick up the unrepaired, and misdiagnosed car. I'd be extremely hesitant to recommend, and will be avoiding Tustin Ford Autonation in the future because of this. More

Welcoming and helpful personal, good experience. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. More

Took the car in for service and factory recall. AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed a AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed and schedule required. More

My biggest problem is with contact. This is not the first time with this issue either. I dropped my car off in the morning and didn't get to speak to anyone concerning it until they w This is not the first time with this issue either. I dropped my car off in the morning and didn't get to speak to anyone concerning it until they were almost closed. I do realize they have many vehicle, but some sort of status shouldn't take all day. Even when the vehicle was completed, I was called late on a Friday after it had been there over a week. I was supposed to be informed when the parts arrived so I could at least plan for when it would be complete, but this did not happen. More

Quick welcome service, very sensitive to client’s needs. Good support and explanation in all questions. Thank you Good support and explanation in all questions. Thank you More

Great friendly service and worked with my busy schedule to make an appointment available on short notice. I will continue to use this dealership for service and hopefully down the road a new Ford! to make an appointment available on short notice. I will continue to use this dealership for service and hopefully down the road a new Ford! More