AutoNation Ford Tustin - Service Center

Excellent service with Christian always communicating well and keeping us informed. We have peace of mind taking our vehicles knowing they catch recalls and take good care of us! well and keeping us informed. We have peace of mind taking our vehicles knowing they catch recalls and take good care of us! More

I first spoke to Clara who was lovely and set up my appointment. My service gal Brittany was fantastic! She knows/loves cars and is extremely personable! She has a very relaxed vibe, but she is sharp! appointment. My service gal Brittany was fantastic! She knows/loves cars and is extremely personable! She has a very relaxed vibe, but she is sharp! I always have a lot of questions, and she was very patient. I cannot say that about all service representatives at all dealerships. Britney is a keeper! I will request her the next time I need my car serviced. More

Daniel Amaya was my Service Advisor, He did a very good job explaining what needed to be done and was very open and honest with me about cost and wait time. The car came back in good condition and very nic job explaining what needed to be done and was very open and honest with me about cost and wait time. The car came back in good condition and very nicely cleaned. More

Great service advisor Brittany was very thorough in getting my car back on track even went the extra mile to prepare me with future estimates getting my car back on track even went the extra mile to prepare me with future estimates More

Awesome service and very thoughtful. My advisor was christian. Even though it was really busy, made the wait and stayed punctual. My advisor was christian. Even though it was really busy, made the wait and stayed punctual. More

Fleet vehicle was stolen and taken here after the battery and adjacent harness was removed. Had it towed after recovering it to Autonation Ford and they were able to have it finished in 3 days. Would take to and adjacent harness was removed. Had it towed after recovering it to Autonation Ford and they were able to have it finished in 3 days. Would take to them again if they closer to my location More

Service work. was excellent. Savannah Arias my service advisor is outstanding and super helpful . Will definitely come back.. was excellent. Savannah Arias my service advisor is outstanding and super helpful . Will definitely come back.. More

This past December we brought our car in to the Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunki Autonation Tustin Ford Dealership due to it having a clunking noise when breaking or accelerating. After several hours, we were told that the clunking that we were hearing was more of a “feeling,” and that it is normal after being inspected by two of their mechanics. They said that one of them drove another of the same vehicle, and that was how they were able to determine that issue is normal. After four months of dealing with the clunking, and people asking what is wrong with our car, we took it into another local Ford Dealership. They were able to diagnose it without issue, and repair it under warranty. They did not seem to have problems with diagnosing this. We had to waste our time setting up an appointment, and arranging for my wife to pick me up, and take me to pick up the unrepaired, and misdiagnosed car. I'd be extremely hesitant to recommend, and will be avoiding Tustin Ford Autonation in the future because of this. More

Welcoming and helpful personal, good experience. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. Comfortable lobby to wait for your car. I was advised on recommended services and estimates. More

Took the car in for service and factory recall. AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed a AutoNation performed the work promptly. When you reserve your service, ask for Christian. Great customer service by advising work to be preformed and schedule required. More