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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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June 08, 2023

Great service. I loved the free car wash afterwards and my service advisor Brittany Childress is a pro. She communicates well and gets the job done. I will be back More

by Arty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childress
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Jun 12, 2023 -

AutoNation Ford Tustin responded

Hi Arty, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 07, 2023

They were very helpful had a good experience with Darel and the girl in service More

by surfern8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel and the girl from service
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Jun 12, 2023 -

AutoNation Ford Tustin responded

We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

June 07, 2023

Christian did a great job. Promised work was completed ahead of schedule. Love the team More

by carl.hattermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Jun 12, 2023 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Took 3 weeks to diagnose, Cristian was never available to answer calls. Terrible customer service. More

by vurenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristian
Report | Print
Jun 08, 2023 -

AutoNation Ford Tustin responded

Hi Vurenda, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, Reach out to us at (877) 357-5524 so we can work towards a resolution. We look forward to hearing from you.

June 04, 2023

Always the best service when you go there. Bob is the best service advisor you could ask for. 100% honesty. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Report | Print
Jun 07, 2023 -

AutoNation Ford Tustin responded

Hi Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 31, 2023

Good and timely services were provided. Thank you Christain for your attention to details and excellent support. More

by obinna.oleribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Jun 05, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 30, 2023

Excellent service and met all of my expectations for a recall on my vehicle requiring repair. More

by 1georgegranell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jun 02, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 29, 2023

I will alway’s be in the Ford family with my mustang along with my two ford truck’s and my expedition More

by Concrete Owner/Operater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Christian, Greg
Report | Print
Jun 01, 2023 -

AutoNation Ford Tustin responded

Hello, we appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 27, 2023

Service reps acted irresponsibly. One rep didn't call me back in a timely manner, but eventually made good. Another rep tried to dissuade me from buying an outside vehicle I got inspe More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anonymous
Report | Print
May 27, 2023

Great customer service! I got my f150 back faster than expected, and they even fixed some miscellaneous things that were not necessary (free of charge). Ask for Christian K. More

by Moises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian K
Report | Print
May 31, 2023 -

AutoNation Ford Tustin responded

Hi Moises, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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