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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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July 06, 2024

The worst one, No responsibility, don't care about customers, They told me after one day we told you about my cars problem ,now is 5 days and they say I should wait 5 more days. Unblivable More

by kooroshmasroor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Britney
Jul 09, 2024 -

AutoNation Ford Tustin responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com to discuss what we can do to help.

July 04, 2024

Daniel is hands down the best. Top notch customer service. Timely, helpful, great communication. I can't say enough good things about him. More

by jameslee2463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 05, 2024 -

AutoNation Ford Tustin responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 18, 2024

Britney always gave me exact advices and quick response. Great support and service. Thank you. More

by Hiro T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
Jun 19, 2024 -

AutoNation Ford Tustin responded

We are pleased to hear you had such a positive experience with us, Hiro! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 18, 2024

This location was clean, efficient and hospitable. Daniel A. welcomed me upon arrival, made helpful recommendations and went the extra mile to make sure my car was safe and up to date before I left. More

by emnielsen24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Amaya
Jun 19, 2024 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Great job! I found my self in a dire situation you came through for me I was able to come home safely because of your great work. More

by Augustine77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jun 19, 2024 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

I had a great experience! Daniel Amaya helped me and he was very communicative and responsive. Everyone was very friendly and efficient. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Amaya
Jun 19, 2024 -

AutoNation Ford Tustin responded

Hi Monique, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2024

Great service, easy process, repairs were completed in a timely manner taking into consideration it was through the weekend thank you an ford tustin and Mikayla for all your help More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Jun 18, 2024 -

AutoNation Ford Tustin responded

Hi Jose, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 11, 2024

My car had a recall. Went with my recall letters as proof but they already had every concern listed in the computer, which was great! I’m happy to have my concerns met an More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 13, 2024 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2024

Brittany is amazing and would recommend her for all needs!! Thank you for everything! You have made everything as pleasant and easy as possible. She has been very informative and helpful and positive More

by mlebeau0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Jun 13, 2024 -

AutoNation Ford Tustin responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 06, 2024

Service advisor Daniel Amaya was very friendly and showed excellent customers service to me while I was there at the service department. The service advisor is a man with integrity and dedication to his job More

by RonDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Amaya
Jun 11, 2024 -

AutoNation Ford Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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