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AutoNation Ford Tustin
Tustin, CA
1,160 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,160 reviews
October 30, 2021
Service advisor leaned during the day of service that my truck needed brakes. He apparently called someone else for authority accidentally who told him NO. Now I have to bring the truck back for brakes. truck needed brakes. He apparently called someone else for authority accidentally who told him NO. Now I have to bring the truck back for brakes. More
by Eric
Employees Worked With
Not listed
October 29, 2021
I've been in 3 times for software updates. The first two took 2 days, the most recent took 3 days. At this rate, by the time my car is a year old, it will have spent almost 2 weeks in the shop just for soft took 2 days, the most recent took 3 days. At this rate, by the time my car is a year old, it will have spent almost 2 weeks in the shop just for software updates. The car (new) only came from the factory with one key fob. I was told me to use my phone as a key, which doesn't work (and is the reason for the most recent software update). They estimated a second key fob to be around $300, but when I came in to pick up the car, the total was $600! I never received a phone quote of the actual cost, which I would have declined had I known it was going to be that much $. If Ford wants to be a leader in EVs, they should really get their act together better than this. More
by Macarona
Employees Worked With
Anthony Bradley
October 28, 2021
I was quoted $627 for fuel filter change...all with a straight face! Went to a gas station up the street and had it done in less than an hour for $131. straight face! Went to a gas station up the street and had it done in less than an hour for $131. More
by mik_mann
Employees Worked With
Bella and Nathan
October 27, 2021
I’ve been buying and servicing my cars at Auto Nation Ford Tustin for a long time and very happy with the store and service advisor Bob Selff. They always offer exceptional customer service. Thanks Ford Tustin for a long time and very happy with the store and service advisor Bob Selff. They always offer exceptional customer service. Thanks More
by ammora
Employees Worked With
Bob Selff
October 27, 2021
Service was outstanding my advisor was professional and kept me updated every step of the way. They offered Lyft to and from the dealer which was really convenient. kept me updated every step of the way. They offered Lyft to and from the dealer which was really convenient. More
by jasonderosa1
Employees Worked With
Christian Kirk
October 27, 2021
Promised an oil change in 2 hours. took 4 hours. text and voice mail asking for update were not returned. last oil change at this dealer was worse as they had my car ALL day and then tried to keep car o and voice mail asking for update were not returned. last oil change at this dealer was worse as they had my car ALL day and then tried to keep car over night. communication is horrible at this dealer. More
by john
Employees Worked With
tony bradley
