AutoNation Ford Tustin

On time, pleasant, knowledgeable...followed up as he indicated he would...vehicle mtnc and recall fix all in one stop... indicated he would...vehicle mtnc and recall fix all in one stop... More

Well, people and the staff are usually quite friendly. However, when I leased the car it had 2000 miles on it and I had to go and use one of my service slots which costs $900 just to change an oil that so However, when I leased the car it had 2000 miles on it and I had to go and use one of my service slots which costs $900 just to change an oil that someone else used. More

It's Hit and Miss. I love this dealer out of all the Ford dealers in OC, but each of them are hit and miss. This last 'repair' and service, between service advisers and the Service Manager, stories cha Ford dealers in OC, but each of them are hit and miss. This last 'repair' and service, between service advisers and the Service Manager, stories changed drastically but at the end of the day, i got my car back 'early' and it appears so because my trunk liner was not reinstalled and a couple of the plastic brackets holding plastic trunk liner are missing - which I think they just wanted me to stop calling so I got my car early. Terrible communication always. Every Ford dealer struggles with scheduling and communication. More

It was great experience with Tustin Ford dealer for purchasing my F150. so friendly and excellently. Thank you. purchasing my F150. so friendly and excellently. Thank you. More

The best dealer fast and realible service good great helpful representative on time couldn't ask for more helpful representative on time couldn't ask for more More

Excellent service my vehicle was finished before the day it was to be completed and they picked me up the same day I left my vehicle for the recall! it was to be completed and they picked me up the same day I left my vehicle for the recall! More

We had a very good experience - everyone was helpful and nice, and we’re happy with our vehicle. nice, and we’re happy with our vehicle. More

Service advisor leaned during the day of service that my truck needed brakes. He apparently called someone else for authority accidentally who told him NO. Now I have to bring the truck back for brakes. truck needed brakes. He apparently called someone else for authority accidentally who told him NO. Now I have to bring the truck back for brakes. More

Great customer service very responsive from Dyllan. Very happy with my new vehicle purchase from Auto Nation Tustin happy with my new vehicle purchase from Auto Nation Tustin More

I've been in 3 times for software updates. The first two took 2 days, the most recent took 3 days. At this rate, by the time my car is a year old, it will have spent almost 2 weeks in the shop just for soft took 2 days, the most recent took 3 days. At this rate, by the time my car is a year old, it will have spent almost 2 weeks in the shop just for software updates. The car (new) only came from the factory with one key fob. I was told me to use my phone as a key, which doesn't work (and is the reason for the most recent software update). They estimated a second key fob to be around $300, but when I came in to pick up the car, the total was $600! I never received a phone quote of the actual cost, which I would have declined had I known it was going to be that much $. If Ford wants to be a leader in EVs, they should really get their act together better than this. More