AutoNation Ford Tustin

Ford AutoNation performed service on my Expedition, they were professional, friendly and finished the work ahead of schedule. were professional, friendly and finished the work ahead of schedule. More

Elmer Lopez was great after 2 years of waiting I got my F150 Lighting. Elmer was upfront about time and wait. He reached out to me to let me know how is was going. My only issue was they wanted to add dent F150 Lighting. Elmer was upfront about time and wait. He reached out to me to let me know how is was going. My only issue was they wanted to add dent and paint protection that I didn't want. Elmer helped me get them to remove the unwanted items. That made me willing to go through with the sale. I don't blame the sales manager for trying! As a friend of mine says it is an ask. if you don't want it you can walk away. Elmer worked to get it taken off so I didn't. That plus his excellent customer service is why I will come back to work with him again. More

Everything was excellent. Highly recommend this service. They finished it before the time they promised. Highly recommend this service. They finished it before the time they promised. More

My service advisor Daniel, was so helpful and throughout my visit kept me informed. With a on site video of the underside of the vehicle that reassured me that there was no damage or leaks to worry about. B my visit kept me informed. With a on site video of the underside of the vehicle that reassured me that there was no damage or leaks to worry about. Brakes and tires were inspected and measured as the tires were switched for longer wear. Thank you. More

They took an extra 2 days to diagnose the car but in the end they found the issue and my car passed smog. end they found the issue and my car passed smog. More

Brittany is the worst service front desk technician u have ever encountered. Because the way she treated me and the extreme unprofessionalism on her behalf I weed use to ever buy another Ford in my life. have ever encountered. Because the way she treated me and the extreme unprofessionalism on her behalf I weed use to ever buy another Ford in my life. That is how strongly I feel about what occurred to me. I own to Fords and wanted ti buy a third that was more spacious but with the customer service I received I refuse to ever step foot at Ford again. What a shame. I have all the texts and proof that she delayed helping me, ignored me and just ignored the needs of my car. I’m angry but mostly disappointed that no one ever tried to help me. I had to go somewhere else. This Christmas I’m thinking of a different brand for a car. Thanks to Brittany who made me change my outlook on Ford and what it stands for which is great customers like crap! More

Great people work here. I have been bringing all my Fords to this dealership for over 15 years. Bob Self in the service department is the man!! I have been bringing all my Fords to this dealership for over 15 years. Bob Self in the service department is the man!! More

Friendly people but need to have better knowledge abou EVs and how the online purchase works. Overall it was inefficient EVs and how the online purchase works. Overall it was inefficient More

My salesman Chris Ellis was excellent. He went out of his way to make a deal. He made a sale without getting aggressively. This dealer was so much better than other dealers. He went out of his way to make a deal. He made a sale without getting aggressively. This dealer was so much better than other dealers. More