AutoNation Ford Tustin

Excellent communication during my service visit. Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the app Everything was completed on time as expected. They provided a Lyft to my office allowing me to work while my truck was serviced. This made the appointment so easy and did not interfere with my job. More

My service advisor was very helpful, accommodating and professional. He explained everything that my vehicle needed to be worked on. professional. He explained everything that my vehicle needed to be worked on. More

Autonation Ford Tustin service department was the 4th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down the best Ford service department between Long Beach and Irvine. Christian was my service advisor, and as others have said here, he is professional and honest. He told me it would take two days to diagnose issue, and true to his word, he called me two days later and his mechanics had even fixed the issue by then. All Ford service dealers experience a heavy volume of traffic. It’s not reasonable to expect service as quickly as one would get at a smaller repair shop, and I think one should bear that in mind. What is NOT acceptable is poor communication, overpromising, and underdelivering as was my experience at Tuttle Click Irvine, HB Ford, and Worthington. If you are in need of warranty repair I heartily recommend Autonation Ford Tustin. My A/C is blowing nice and cool now! Great work guys and gals!! More

Started the purchase online and text message by confirming availability and price. Completed the purchase at dealership. Transaction was easy and quick. confirming availability and price. Completed the purchase at dealership. Transaction was easy and quick. More

Had the car for a week just to give me an estimate of what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two weeks in, I just picked up the car with no paperwork or estimate of issues like it had never been in the shop at all. I realize staffing may have been short, but 2 weeks for an estimate they said would be a day or 2? Then nothing? Sadly, I bought the car from them. Will never, ever consider going there again for service or purchase. Suggest no one else does either. Rated 1 star because 0 was not an option. More

Service Advisor was very polite and efficient with the write up. However, it should not take almost three hours to get an oil change and tire rotation with an appointment. This seems to be the standard write up. However, it should not take almost three hours to get an oil change and tire rotation with an appointment. This seems to be the standard for franchised Dealers compared to aftermarket oil change shops which take 30 minutes. Service Advisor did not check in with me during the entire time I was waiting, had to go find him. Small thing maybe but there was no coffee or snacks in the waiting room. (particularly for such a long visit) I went across the street to the Mazda Dealer for coffee. They were well stocked with fresh fruit, snacks and coffee. When my car was finally complete they did wash it. More

Service with David is a right person to have. He take care and helping all the way. care and helping all the way. More