AutoNation Ford Tustin

Very clean shop, with professional service team wanting to help you get your vehicle in order. I strongly recommend bringing your Ford here for your next service.... to help you get your vehicle in order. I strongly recommend bringing your Ford here for your next service.... More

Finance officer scams us and make wrong promises on what is covered by Warranties and warranty is refundable. Lier! is covered by Warranties and warranty is refundable. Lier! More

Best car buying experience I ever had I will definitely go there again refer friends very nice and courteous did everything they could to make me comfortable go there again refer friends very nice and courteous did everything they could to make me comfortable More

If you truly care for yourself, don't trust these folks to do the same. AutoNation Ford Tustin is only competent in demonstrating blatant disregard for a customer and their vehicle. I purchased a new v to do the same. AutoNation Ford Tustin is only competent in demonstrating blatant disregard for a customer and their vehicle. I purchased a new vehicle from this dealership a year ago, and out of the twelve months, my car has been in the Service Department for more than three of those months. Initially, a routine sevice visit turned into three weeks of customer service xxxx. Not only did calls repeatedly go unanswered, I waited around for three weeks for someone to get back to me and finally get my car back. When I did, the car had damages to the paint and scratches to the rims. This car is all black and wrapped in clear ceramic coating, I keep my cars pristine and have asked on numerous occasions they be mindful of that. Did I mention, this vehicle was brand new?? The General Sales Manager took the time to hear me out and scheduled a follow-up appointment to address my initial concerns and unexplained damages. I dropped off my car on October 13, 2021 and it was returned to me on December 23, 2021. During that time, I felt I was working a part-time job calling the Service Department daily for status/update, reminding staff what repairs need to be done, tracking down managers due to lack of contact and coordination. They addressed the damages but also created more, with now the ceramic coating peeling as well. I have no trust in the AutoNation name and what their website states: “Our team consists of only the most passionate and knowledgeable individuals who are dedicated to going above and beyond in every way possible,” couldn’t be further from the truth. Save yourself the time, headache and heartache. You may not think it is standard for a dealership to sell you a car and then damage it while it's being serviced. Well, AutoNation Ford Tustin has certainly set the bar for just that. More

Christian understood clearly my questions about fixing the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. the flat tire and doing the 75,000 mile service. He provided good information about the services and understood my preferences. More

Dylan was very professional & patient. His follow up to find a Bronco and keep me updated on when it was ready for pick up was appreciated. find a Bronco and keep me updated on when it was ready for pick up was appreciated. More

Friendly and courteous staff. Everything was straight-forward. Elmer Lopez our salesperson was exceptional. Made the sale experience enjoyable. straight-forward. Elmer Lopez our salesperson was exceptional. Made the sale experience enjoyable. More

Good experience. Salesman and finance specialist worked well with us. The salesman went over and beyond to find find us the vehicle we were looking for. He drove out of town on Christmas Eve to get the car well with us. The salesman went over and beyond to find find us the vehicle we were looking for. He drove out of town on Christmas Eve to get the car and bring to us.. More

I had my F-150 truck serviced at Auto Nation Ford in Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was tak Tustin. My service writer was Bob Selff. He is the best representative of a customer service individual that I have ever dealt with. My truck was taken care of and the issue resolved. Fantastic experience. They do it right. More

I took my F-150 in for service and the experience was very pleasant as Daniel took care of me and had everything setup in a timely manner! very pleasant as Daniel took care of me and had everything setup in a timely manner! More