AutoNation Ford Tustin

AVOID THIS DEALERSHIP! If I could give negative stars I AVOID THIS DEALERSHIP! If I could give negative stars I would in a heartbeat! If you decide to any business with them I recommend either recording p AVOID THIS DEALERSHIP! If I could give negative stars I would in a heartbeat! If you decide to any business with them I recommend either recording phone conversations or only speaking to them in written form! We regret ever purchasing our vehicle with them! The only positive thing I can say is Elmer is a really nice and helpful employee. It’s not his fault that he works with a bunch of crooks. We were told before we signed any papers for our used car that we wouldn’t have to pay for registration until 2023, when we received our new plates in the mail guess what we had to pay? 2022 registration. We called and were told to go ahead and pay for 2022 submit our receipt and they would reimburse us. We did that and magically they had no idea what we wanted and why we were submitting our registration receipt. We were told that it was hearsay. GET EVERYTHING IN WRITING WITH THESE PEOPLE! Took my vehicle in 1 week after purchase due to an error message of service my front camera. Took it in, was told by their service team I don’t even have a front camera. They found out my front windshield was after market and they graciously replaced because they didn’t catch it before it hit the lot. Informed them about the CAL (calibration) on my dash and our navigation not working. Didn’t do anything about. Still receive Service Front camera message every month. We just had two days of nonstop rain and my headliner was soaked over my driver door, nothing to do with the sunroof, upon research that my husband started back when we got our car, due to the CAL message in our dash, he found that the GPS, Navigation and On Star is not working. It’s usually caused by a bad seal in the antenna. He drove our car an hour to their dealership in poring down rain to show them, how wet our headliner was. On the phone they recommended for him to wait until the following week to bring it in after it was dry. Why? So there was no proof? He took it in anyway, service needed to find out with sales who was going to pay for it. Chris from finance told my husband he would call him back the next day with an update. Well wouldn’t you know we never got a phone call. My husband had to call today because it’s raining again, he spoke with Sales Manager David that informed him they will in fact NOT be paying for any repairs due to that it’s been 6 months since we purchased. So I recommend AVOID THIS DEALERSHIP! Zero stars! I have photos with dates of all the error messages we’ve gotten. Too bad the car didn’t give us a warning message about doing business with this dealership when we test drove it. More

I appreciated the professional and friendly service that I received. Service was completed in a very timely fashion. I received. Service was completed in a very timely fashion. More

I want to thank Sean for the great service with my new maverick. It was a great experiance maverick. It was a great experiance More

They have the best customer servie , we d been around looking for this car and noone actually helps us. So dont be afraid to.come and ask alll your questions, they actually give us a better deal than I e looking for this car and noone actually helps us. So dont be afraid to.come and ask alll your questions, they actually give us a better deal than I expected. More

This dealership is top notch all around. Great sales and service. Andrew in service does a great job communicating and getting vehicles serviced in a timely manner. Thanks. service. Andrew in service does a great job communicating and getting vehicles serviced in a timely manner. Thanks. More

This dealership is very nice. I’ve taken my truck has always been serviced there and I’ll continue to take my business there. However they need to lower their prices. always been serviced there and I’ll continue to take my business there. However they need to lower their prices. More

I thought Dylan was a very good. He didn't pressure us. I went away happy went away happy More

No me estaban ayudando mucho con mi asiento pero al final me ayudaron y quedé santisfecha pero todavía ay cosas con las que no estoy agusto con mi troca me ayudaron y quedé santisfecha pero todavía ay cosas con las que no estoy agusto con mi troca More

Good experience. Pouya Pirouzfar, our five star Sales Consultant was knowledgeable and helpful when understanding the pricing, car, and electronics. We left with the car talking to our phone. Consultant was knowledgeable and helpful when understanding the pricing, car, and electronics. We left with the car talking to our phone. More

The Service department is great. Good customer communication and they can repair what is needed. Bob Sleff is very professional and communicates well. communication and they can repair what is needed. Bob Sleff is very professional and communicates well. More