AutoNation Ford Tustin

Service department is fast efficient and friendly. Couldn't ask for a better representative than Christopher. They got the job done in the amount of time I was told and I paid for it on the spot inste Couldn't ask for a better representative than Christopher. They got the job done in the amount of time I was told and I paid for it on the spot instead of having to Trump through the dealership to find another person to take the payment. More

I purchased a used BMW X5 on Dec 20, 2021 from AutoNation Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I return Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I returned the BMW X5 on January 5 through the dealer's return policy but would like to explain why i gave this dealership a 1 star. Although the dealership did refund my down payment and cleared the car loan through the finance company, I still have not received a reimbursement for the initial car payment I made towards the car loan on Jan 3rd, 2022. It has been almost 30 days and I have NOT received reimbursement for the initial car payment. I have also not been made whole for all the inconvenience of this warped experience. The issues regarding the purchase of the X5 are many. Let's start with the 10 day delay of actually taking delivery of the car (Dec 20, 2021 - Jan 1, 2022). I was told by Brandon and Zachary (used car dept) that the reason for the delay was that the parts were on order. When I asked Zachary (used car sales manager) which parts were on order, he said windshield wipers. Then, David M (used car sales manager) stated that a detail of the car needed to be done before I could take delivery on Dec 31st. When I came out to inspect the car on December 31st it was still not ready and I submitted pictures of the reasons why so this delayed my taking delivery of the car again. I submitted pictures of a stain in the rear compartment, torn upholstery behind the seat, and lack of car being cleaned to the sales management. Then, I decided to take delivery of the car despite these problems since Zachary assured me they would be taken care of by Friday Jan 7th. So, I finally took delivery of the car on Jan 1st. However, the previously agreed to spare tire that was supposed to be included was still not ready because it was "on order". Also, the interior was not detailed because the detail contractor "has been out for two weeks". I was relying on Zachary's word that all these issues would be remedied on Friday, January 7th. Then, I discovered a previously undisclosed mechanical problem with the engine losing power while driving (on Jan 4th) which was the coup de grâce for me so I ultimately returned the vehicle on Jan 5th after losing all hope for the purchase. So Many red flags for this dealership. Overall, this process was unpleasant, frustrating, confusing, and something I never want to experience again. I am still waiting for a reasonable explanation as to what happened. I was never given an apology by anyone (until Zach finally said sorry via email) and was not even greeted by any of the sales management team upon returning the car. Again, this entire experience was a nightmare and I believe I should be compensated for the inconvenience. The time, expense, frustration, and lack of professionalism at AutoNation Ford Tustin is something I will never forget. I would recommend anyone who is thinking about buying a car from AutoNation to buy it from CarMax instead because CarMax has a 30-day return policy (instead of AutoNation's 5-day return policy). CarMax also gives you an extra month until your first payment is due. More

Dealership was great for service, service writer David failed with his service. I had an 8:20 a.m. appointment the technician did show until after 9:00-9:30 a.m. David was to let me as to the eta for the failed with his service. I had an 8:20 a.m. appointment the technician did show until after 9:00-9:30 a.m. David was to let me as to the eta for the repair to be done. He failed at that part, I had went back to him at or about 10:00 a. m. in order to find out my eta on my vehicle. I was told by David the technician stopped working on my vehicle to do a battery service. My vehicle would not be done until after noon. David said we are very busy right now. I told he could have come and told my eta as he said would. Autonations needs to improve on there service appointment times and not put another person vehicle ahead someone else vehicle when the repair time is shorter. John Larew More

Great and east dealership to work with. Sammy in sales was extra helpful and made the process seamless. was extra helpful and made the process seamless. More

This dealership has it all together. I was in early for a service and they surpassed all my needs but getting it done fast. After driving my truck home, it felt like a completely different truck. So hap a service and they surpassed all my needs but getting it done fast. After driving my truck home, it felt like a completely different truck. So happy with my experience. More

AutoNation gave us a great selection of cars. Sales representative Tony is one of the best sales person we have come across. He answered all the questions we had, made sure we where comfortable with representative Tony is one of the best sales person we have come across. He answered all the questions we had, made sure we where comfortable with the technologies of every car by providing exams and testing every future possible in a short amount of time. More

Great communication, friendly and informative. Jonathan was very helpful and cooperative to our needs I would recommend them to friends was very helpful and cooperative to our needs I would recommend them to friends More

The service department is great and Andrew was extremely helpfu.Took my car in for an oil change and the turn around time was better than expected. helpfu.Took my car in for an oil change and the turn around time was better than expected. More

I was at AutoNation Ford at Tustin for regular service. The rep was courteous and checked me in quickly. The service was completed on time. I stayed on premises while the work was done. The lounge is comfo The rep was courteous and checked me in quickly. The service was completed on time. I stayed on premises while the work was done. The lounge is comfortable and i was able to work on my laptop while the car was worked on. Great coffee!!! More