AutoNation Ford Tustin

I trust Bob, my service advisor, to ensure quality work is performed and to communicate what is required. He is also the reason I was willing to give the sales department to sell us two new vehicles on ord is performed and to communicate what is required. He is also the reason I was willing to give the sales department to sell us two new vehicles on order. More

This dealer was very good, they had the lowest prices, and we’re very helpful and fast it was an in n out experience and we’re very helpful and fast it was an in n out experience More

I set up,the appointment the day before, but was told that I would have a two to two-and-a-half hour wait when I arrived on time. I am not sure why I was given that appointment time. Jocelyn had nothi that I would have a two to two-and-a-half hour wait when I arrived on time. I am not sure why I was given that appointment time. Jocelyn had nothing to do with that so I do not want that to influence her review. She was great. More

There seems to be a large turnover of service representatives. I never get the same one twice. I had to bring my car in a second time because I was not told when I made the appointment that they representatives. I never get the same one twice. I had to bring my car in a second time because I was not told when I made the appointment that they would need my car for 2-3 days so they could diagnose the problem with the broken part under warranty. The service representatives I dealt with were pleasant and courteous and they were able to get the part replaced. I always appreciate the car wash that goes along with the service. More

I went there with the intention of getting an expedition came out with an explore that I am very much enjoying driving . There was no pressure, and your team could not have been more attentive and patient came out with an explore that I am very much enjoying driving . There was no pressure, and your team could not have been more attentive and patient . I loved the youth that’s employed it’s like a breath of fresh air We didn’t feel the ugly competition , discomfort , lack of customer respect , entitlement , dishonesty , attitude and customer disrespect I was determined to get a car that particular day and I’m very appreciative that my negative experience from the previous Ford dealership led us to AutoNation and their fine sales /service team . Thank you More

The service department does not have very good communication. Hard to get direct contact with the rep. and it is a hassle going through their call system. They do make up for it when you complain communication. Hard to get direct contact with the rep. and it is a hassle going through their call system. They do make up for it when you complain but I would rather just not have to go down that path. Part of the issue is the lack of parts available but I do not fault them for that. They need to do a better job proactively calling or texting the customer on the status. They had my car for three or fours days and I was without a rental and then they tell me they looked at it and it will be a couple weeks to get the part I need. Do not schedule an appointment to service the vehicle and then not look at it for three days. Instead just schedule the appointment for the day you have time to actually do the work. More

Excellent, honest and timely service every time. Vehicle was serviced and returned the same day. Outstanding! was serviced and returned the same day. Outstanding! More

Professional service! I have never taken this car anywhere else. Always a positive experience each timeI go. Danny was exceptionally helpful. anywhere else. Always a positive experience each timeI go. Danny was exceptionally helpful. More

The dealership was kind and courteous to let me bring my dog in to complete the purchase of my car. They worked with me to get everything where I wanted it to be. Thanks guys dog in to complete the purchase of my car. They worked with me to get everything where I wanted it to be. Thanks guys More

I had a wonderful experience while visiting the dealership. Everyone was polite and professional. I would recommend. dealership. Everyone was polite and professional. I would recommend. More