AutoNation Ford Tustin

Service Department Agent, Bob Selff continues his excellence in customer service. Work on my car is scheduled, completed, and paid for in a quick and painless fashion. I find most companies these d excellence in customer service. Work on my car is scheduled, completed, and paid for in a quick and painless fashion. I find most companies these days don't understand the concept of thanking a customer for choosing to bring their business to their company and to work to keep that business. I do believe I have a choice on whom to give my business to, and I continue to choose Auto Nation Ford Tustin and Bob Selff. Thanks Bob, you're the best! P.S. Thanks for car wash! I always appreciate this touch! More

Christian in service dept. was excellent! Had appt. with other service person, he asked can I help you. Got everything going. I am in the service business and I was very impre was excellent! Had appt. with other service person, he asked can I help you. Got everything going. I am in the service business and I was very impressed. Got my truck back sooner than promised. price better than expected. Will be coming back again. Thank you! More

Easy to get an appointment. Responsive staff who took care of issues and didn't up sell too much. Responsive staff who took care of issues and didn't up sell too much. More

My truck was in for almost 3 months with very little communication, and the date of my repair continued to get pushed back. communication, and the date of my repair continued to get pushed back. More

I had a check engine, already knew the codes that were thrown, had car towed, informed the "service advisor" what the codes were and Sherry for them to diagnose the vehicle to find out what exactly was wr thrown, had car towed, informed the "service advisor" what the codes were and Sherry for them to diagnose the vehicle to find out what exactly was wrong, I get charged for the information I already gave the guy and no diagnostics done, how does someone come to the conclusion of needing a new transmission without inspecting the vehicle? Horrible business practices, and not of their word. Never received call back from the service manager, thinking I wanted only a refund, I want to know how his advisor and tech came to the conclusion that my vehicle needed a new transmission without any diagnostic work performed. I'll take the no call back from the manager that they just stole my money for information I gave them. Horrible business practices and not customer service oriented. More

Ordered a Ford Maverick through AutoNation Ford Tustin. Very smooth process and excellent customer service. Kudos to Elmer L. for being responsive and easy to work with. Very smooth process and excellent customer service. Kudos to Elmer L. for being responsive and easy to work with. More

Israel was very helpful. Finance department did their best. Original APR was dropped twice. All stuff is friendly and positive vibes all around dealership! And all 400 or so Finance department did their best. Original APR was dropped twice. All stuff is friendly and positive vibes all around dealership! And all 400 or so vehicles top of the line models in their category. I got what I wanted for about $5-6 k lower than anywhere in US. And I got 2017 GLE 63S AMG COUPE which is rare. The only one with lower price I could locate in Florida with higher mileage and accident history. Was on market for about 6 months watching EBay, Cars.com, car Max, dealers auctions but finally ended up here. Thank you!! More

Israel Robles Carranza was very patient, thorough and very friendly. The entire team was attentive to our needs. It was a pleasure doing business with this dealership! very friendly. The entire team was attentive to our needs. It was a pleasure doing business with this dealership! More

David was very friendly and explained everything so that I understood what they were doing. He arranged for a Lyft so my husband and I could wait at home. Great service! I understood what they were doing. He arranged for a Lyft so my husband and I could wait at home. Great service! More

Ordered a Maverick. It came into the dealership as promised. Sean in sales gave a "hands on" tutorial about all of the features. Christian in service introduced himself It came into the dealership as promised. Sean in sales gave a "hands on" tutorial about all of the features. Christian in service introduced himself and I will be working with him for all of my service needs. I recommend AutoNation for there genuine care for their customers. More