AutoNation Ford Tustin

Mr. Elmer Lopez helped us with purchase of Escape plug-in. efficient, professional and no surprises. very helpful and cordial. The entire process was fairly a breeze, very refreshing from past purc plug-in. efficient, professional and no surprises. very helpful and cordial. The entire process was fairly a breeze, very refreshing from past purchase experiences at other dealerships More

Had to have my truck towed in, would not start. I have never seen this dealer so busy. Spoke with the mechanic who was working on my truck, singled out the issue and problem was resolved. Will for I have never seen this dealer so busy. Spoke with the mechanic who was working on my truck, singled out the issue and problem was resolved. Will for sure go back again... More

Roberto Izaguirre assisted us when we picked up our F150. He was very informative, polite and pleasant to deal with. Told us to call him anytime if we had more questions. He was very informative, polite and pleasant to deal with. Told us to call him anytime if we had more questions. More

First service on my new Ranger. Quick and easy. Christian, my service advisor, was awesome! Very knowledgeable and personable. Keep up the good work. Thanks. Quick and easy. Christian, my service advisor, was awesome! Very knowledgeable and personable. Keep up the good work. Thanks. More

Absolutely awesome place to buy a vehicle. Dylan Alvarado was very personable as well awesome. Dylan Alvarado was very personable as well awesome. More

David the manager needs to keep he’s cool he’s shouldn’t be at the position with that attitude be at the position with that attitude More

We ordered a new Escape Plug-in Hybrid on Christmas Eve 2021 and purchased it on April 29, 2022. Sean Sunay, our salesperson, kept us informed with accurate information along the way, provided updates as t 2021 and purchased it on April 29, 2022. Sean Sunay, our salesperson, kept us informed with accurate information along the way, provided updates as things progressed, and was always willing to respond to my inquiries. The purchase process was simple and fast. We arrived at the dealer around 5:30 PM and we drove off with the new Escape around 6:45 PM. Yes, just over an hour later! The price we paid was as promised and everything was properly disclosed, explained, and fair. Everyone fears the buying process. Sean and AutoNation Ford Tustin made the process straightforward, simplified, fair and honest. ***This is exactly how car buying should be.*** More

I turned my car in at 430 on Monday afternoon. Told i would get a call when diagnosed. No call Tuesday so i called them. No doagnoses tuesday. I found out Wed that my service agent was off on Tues Told i would get a call when diagnosed. No call Tuesday so i called them. No doagnoses tuesday. I found out Wed that my service agent was off on Tuesday. What happened to giving it to any service agent working so we can order the parts?! Finally a call on Wed, with a diagnosis. Ok, will call you when parts are in. NO call Thursday! They said NO parts were shipped on a Thursday?! What?! And NO call to twll me that, im thinking they were fixing my car. I called them Friday morning, because if it wasnt going to be fixed i needed a courtesy car. Oh, no courtesy car they said for a 2013 Ford repair. What?! YOU guys didnt get the part, YOU guys didnt call, YOU guys were mishandling this. And you say NO courtesy car? Oh, because Ford Detroit says no courtesy car you say?! I guess Ford Tustin is not in the customer care business. I called Friday morning and service manager Greg said it will be done in the hour. Great. I go pick it up. And get up to 35 mph on the freeway on ramp...Clang Clang Clang under my car on the freeway. I pull over. Get out and look. Something metal IS HANGING under my car. YOU HAVE GOT TO TO BE KIDDING! i limp back to the dealer. THEY HAD NOT PUT BACK ON THE SHIELD THAT GOES UNDER MY ENGINE ON MY FUSION. THEY HAD NOT PUT IT BACK ON. just went from Bad to HORRIBLE. how does THAT happen. Maybe Ford Detroit should be running Ford Tustin. HORRIBLE HORRIBLE HORRIBLE. More

Christian in the service department was top drawer. Was helpful knowledgeable and was quick to respond Please relay my thanks Was helpful knowledgeable and was quick to respond Please relay my thanks More

Excellent; friendly, helpful and knowledgeable. ..great experience! I would recommend them if you are looking for a great experience. Thank you! ..great experience! I would recommend them if you are looking for a great experience. Thank you! More