AutoNation Ford Tustin

Our last visit in April 2021 to Ford Auto Nation for service was extremely unfavorable. However, this visit for service far exceeded our expectations. Our service advisor, Christian, was outstanding! He service was extremely unfavorable. However, this visit for service far exceeded our expectations. Our service advisor, Christian, was outstanding! He was courteous and patient from the moment I pulled up in line, kept me and my husband informed, and was always available or returned our phone call within 5 minutes! Christian was very knowledgeable, informative and made our overall experience very enjoyable. He treated us and our vehicle as if it was his own! Our Ford Edge was repaired to our satisfaction and within the informed amount of time with no issues. I hope all of your service advisors emulate Christian’s professionalism. Thank you, Christian! More

I’ve been servicing my vehicle at Ford Auto Nation Tustin since I purchased my SUV 10 years ago. Each service manager has been honest, attentive and diligent. My most recent service with Christian K. was no since I purchased my SUV 10 years ago. Each service manager has been honest, attentive and diligent. My most recent service with Christian K. was no exception. He made sure I was informed of my vehicles progress throughout the appointment. It’s a testament to their Service Department, that their service bays are full, and wait time may be longer than expected, depending upon the necessary servicing. More

My experience with the service department was definitely good! Christian was courteous and helpful. He returned my calls quickly and had my car ready when he said it’d be. I appreciate that! good! Christian was courteous and helpful. He returned my calls quickly and had my car ready when he said it’d be. I appreciate that! More

Had my car in for a 20,000mile servicing and a recall issue. I made an appointment and didn't have to wait long. They provided a Lyft to shuttle me to my office and back and the whole process was quick a issue. I made an appointment and didn't have to wait long. They provided a Lyft to shuttle me to my office and back and the whole process was quick and easy. More

My first time here and I was throughly pleased. Although they were extremely busy they continues to update me. Thanks David Although they were extremely busy they continues to update me. Thanks David More

Friendly people, who provided great service. I really enjoy taking my SUV there for service. Lastly, providing a car wash is a really nice touch. Two thumbs up! I really enjoy taking my SUV there for service. Lastly, providing a car wash is a really nice touch. Two thumbs up! More

Redemption. I was NOT a happy customer. those complaints went all the way to the top of Autonation in Florida. 6/11/22 UPDATE - after many complaints filed, a I was NOT a happy customer. those complaints went all the way to the top of Autonation in Florida. 6/11/22 UPDATE - after many complaints filed, and follow up from Autonation, the Local GM, and his BEST DECISION YET Service Director Greg Murphy, I couldn't be happier. the GM advised he did some 'house keeping' and brought Greg Murphy (an Autonation legend i guess) back. Greg is 100% a CUSTOMER SERVICE rock star. My problems weren't super complicated - it was just irresponsible/uncaring employees doing 100% half-assed-to-no work, and signing off on services that hadn't been completed, or were done poorly. I just wanted it all fixed and couldn't get help. The GM apologized for my 'file' falling through the cracks as he cleaned house, and I accepted the apology. Back to Greg - he just put on his human customer service hat and HELPED. Again, not complicated... just doing his job. My complaints were validated - legit fixed - and i'm legit happy again! More

Christian was friendly! Communication is good! He was also helpful. Will continue to go to this location. Communication is good! He was also helpful. Will continue to go to this location. More

Excellent service! Keep me inform from start to finished. Everyone at service department shown that they care about my truck's issue. Keep me inform from start to finished. Everyone at service department shown that they care about my truck's issue. More

Clean facility and friendly staff. Only disappointment was having an appointment doesn’t mean you will be seen any faster. Only disappointment was having an appointment doesn’t mean you will be seen any faster. More