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AutoNation Ford Tustin
Tustin, CA
1,157 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,157 reviews
August 15, 2022
Sadly, I had a terrible experience with the service department. Showed up promptly for my 7:40AM appointment and was not helped until 8:20. Told service mgr that I wanted std service PLUS I had a noi department. Showed up promptly for my 7:40AM appointment and was not helped until 8:20. Told service mgr that I wanted std service PLUS I had a noise coming from my windshield that was really annoying. Service mgr said they would diagnose and let me know. I never received a call from her, so called and left three messages on her voicemail to please call me back, which she never did. At 4:30, I got a ride back to the dealership. Unfazed, the service manager said they didn’t have time to look at the windshield. I was also extremely surprised that she didn’t bring up a few issues that were detected on my last visit - so they either didn’t review my service record or they made the issues up (at an estimated cost of $1,800) and the work didn’t really need to be done. Sadly, I will never go back - terrible customer service, not sure what happened… More
by bmeq610
Employees Worked With
Service Mgr
August 15, 2022
Great customer service, knowledgeable and easy to work with. Pouya our salesman was very helpful in leading us in right direction to purchase the correct vehicle for our family! with. Pouya our salesman was very helpful in leading us in right direction to purchase the correct vehicle for our family! More
by firefighterkent
Employees Worked With
Pouya Pirouzfar
August 15, 2022
Piece of mind. I know when I leave my work vehicle, Bob goes over and above making sure everything is handled in a timely manner. Very Professional and gives progre I know when I leave my work vehicle, Bob goes over and above making sure everything is handled in a timely manner. Very Professional and gives progress reports as to completion. More
by michael
Employees Worked With
Bob Selff
August 09, 2022
My service representative "Bella" provided great customer service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was ple service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was pleased that my service was completed early and within my original budget expectations. More
by JB
Employees Worked With
Bella
