
AutoNation Ford Tustin
Tustin, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Sadly, I had a terrible experience with the service department. Showed up promptly for my 7:40AM appointment and was not helped until 8:20. Told service mgr that I wanted std service PLUS I had a noi department. Showed up promptly for my 7:40AM appointment and was not helped until 8:20. Told service mgr that I wanted std service PLUS I had a noise coming from my windshield that was really annoying. Service mgr said they would diagnose and let me know. I never received a call from her, so called and left three messages on her voicemail to please call me back, which she never did. At 4:30, I got a ride back to the dealership. Unfazed, the service manager said they didn’t have time to look at the windshield. I was also extremely surprised that she didn’t bring up a few issues that were detected on my last visit - so they either didn’t review my service record or they made the issues up (at an estimated cost of $1,800) and the work didn’t really need to be done. Sadly, I will never go back - terrible customer service, not sure what happened… More
Great customer service, knowledgeable and easy to work with. Pouya our salesman was very helpful in leading us in right direction to purchase the correct vehicle for our family! with. Pouya our salesman was very helpful in leading us in right direction to purchase the correct vehicle for our family! More
Piece of mind. I know when I leave my work vehicle, Bob goes over and above making sure everything is handled in a timely manner. Very Professional and gives progre I know when I leave my work vehicle, Bob goes over and above making sure everything is handled in a timely manner. Very Professional and gives progress reports as to completion. More
My service representative "Bella" provided great customer service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was ple service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was pleased that my service was completed early and within my original budget expectations. More