AutoNation Ford Tustin

been dealing with dealer for many years purchased many new vehicles all the way back to macpherson ford joe new vehicles all the way back to macpherson ford joe More

Great customer service, my car was serviced on timely basis, Bella was nice and courteous, thank you basis, Bella was nice and courteous, thank you More

Couldn't understand why in the past my A/C could be checked and charged with no questions asked, and now after supposedly after renewing the warranty ( I requested a bumper to bumper), they wanted to c checked and charged with no questions asked, and now after supposedly after renewing the warranty ( I requested a bumper to bumper), they wanted to charge me Just to look at it!!! Something is different and I feel very dissatisfied and quite frankly confused. Not a comfortable feeling. More

When I pulled up for my appointment, I kid you not it took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. Finally someone did approach me and I was told my representative was Brittany. It was clear at 8 am it was quite busy, so I was understanding but it really set the tone for the rest of my experience. I was there to take care of recalls, and after calling to confirm that I could have my car back same day prior to my appointment, I discovered that they actually need my car for at least 4 days. I asked what my chances of receiving a hybrid or electric car as a loaner were, as I drive an electric car were, and I was told a flat no. I should just “close my eyes while I pay at the pump” like she does. I thought this was insensitive to my situation, as I haven’t paid for gas in a year and it’s no secret that the inflated prices now are wild. From there I got a few updates over the next couple days and then radio silence. On day 4 I called the dealership 3 times to get an update, 2 of those times I called and left voicemails for Brittany, and was just told they still need my car. On day 5 I had to call again, calling Brittany again 2 times and leaving voicemails, and was told again by Brittany they need my car still. She also apologized as she was at an offsite training, but in the same sentence told me if I needed updates on my car to directly call her. I was kind of surprised by the remark as 1) I did try that and 2) she JUST told me she was at an offsite training??? How does her office number help me with contacting her if she isn’t at her office?? Overall the experience left a bad taste in my mouth and I will simply find another dealer for my limited service needs moving forward. More

Don’t take the car to them. Waist time and money. I asked them to check the TCM and Audio. After me chasing them for update, the charge $199 for TCM and asked for additional $1 Waist time and money. I asked them to check the TCM and Audio. After me chasing them for update, the charge $199 for TCM and asked for additional $199 to Diagnose the audio! I took it to look mechanic shop and fix the car at $65 only for everything! More

Great job keep up the good work ! Honest people and excited to Work there .. nice ….will come again For service .. liked my service writer .. Honest people and excited to Work there .. nice ….will come again For service .. liked my service writer .. More

Thank you to Christian. He asked if I had been helped and the. Proceeded to check the car in and get it going. I was updated on status and the car was finished before the He asked if I had been helped and the. Proceeded to check the car in and get it going. I was updated on status and the car was finished before the expected time. I appreciate the efforts. Many thanks More

I took my car in to get serviced. Christian was very attentive and took care of my car needs. Very happy with the service and will come back again for any service needs. Christian was very attentive and took care of my car needs. Very happy with the service and will come back again for any service needs. More

Overall great experience with Brandon and Dylan kept me in the loop with progress on the vehicle while it was coming in. in the loop with progress on the vehicle while it was coming in. More

Very helpful with the purchase of my lease vehicle at lease end. Accommodated my last minute request very promptly. lease end. Accommodated my last minute request very promptly. More