AutoNation Ford Tustin

Ford of Tustin, and my contact person Savannah, did a great job expediting my 2016 C-MAX recall repairs, along with a 12-volt battery replacement, oil change, tire rotation, overall inspection of the veh great job expediting my 2016 C-MAX recall repairs, along with a 12-volt battery replacement, oil change, tire rotation, overall inspection of the vehicle and a new rear windshield wiper. The service wasn't a bank-breaker, and all done to my satisfaction. The only gripe would be I wish they had a better system to keep you posted as to the progress of repairs and a better estimated time of completion. This way you can coordinate the pickup of your vehicle. More

Manager was great took care of all my concerns and followed up with phone calls to make sure everything was to my liking followed up with phone calls to make sure everything was to my liking More

Service manger was nice and courteous once I spoke with her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours fo her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours for a simple oil change when I had an appointment. More

This is an updated review. Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceed Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceeded our expectations as to how to resolve the matter and we could not be more appreciative of his efforts. More

Excellent communication skills. Easy schedule arrangements and very attentive to detail including customer satisfaction. Follow up communication was excellent Easy schedule arrangements and very attentive to detail including customer satisfaction. Follow up communication was excellent More

My service rep, Christian was wonderful. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. More

Salesman James was a professional. Dealership was clean and accommodating. However the process took over 5 hours yet I left with a less than 40% charge in my electric vehicle. Not idea Dealership was clean and accommodating. However the process took over 5 hours yet I left with a less than 40% charge in my electric vehicle. Not ideal when I am not completely set up yet at home to charge with the higher voltage. Love the car, do not enjoy the long process of receiving it. Especially without a full charge. More

They are working very actively. And most of all, they do their best to solve the problem. And most of all, they do their best to solve the problem. More

Had a great experience with Daniel in the Service Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt a Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt and cost-conscious. More

My family has purchased six vehicles from AutoNation Ford and have had excellent experiences every single time we made the purchase. We are very pleased with our Sales Manager Robert and our Service manager and have had excellent experiences every single time we made the purchase. We are very pleased with our Sales Manager Robert and our Service manager Bob. The service is outstanding always showing great professionalism and a genuine care in meeting our needs. More