AutoNation Ford Tustin

So. ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a chec ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a check engine light come on... I've had Brittany as my service writer before so I went to her again because she's super nice... She got me a rental car (but said Ford may not pay for it [she has to say that just in case lol])... they ran the code & found it needed a new sensor... so they ordered it (& she told me then that the rental would be covered)... sadly the tech ordered the wrong sensor so I had to wait an extra day to pick up my car... no biggie since I was in the rental... because they were super busy, the wrong part being ordered & there was a holiday weekend in there, they had my car for 10 days...well...actually the 10th day was because the battery was dead & they had to replace it... I had already turned my rental in when we figured it out so Brittany had my car jumped... I drove it to work so I wouldn't be late & they sent someone to come pick it up so they could replace the battery... head scratcher, why does a 2 year old car need a new battery??? Then she sent a Lyft to pick me up from work so I could get my car & go home.... 5 days later, the check engine light came back on!!! OMG!!! So I drove it back over there & it was the same code...apparently there is a left & right sensor & the book says to replace one first (I can't remember if it's the left or the right lol) & then if the light comes back on to replace the other...if I were Ford I'd either replace them both or have separate codes for each sensor so a customer doesn't have to come back... anyways... she Lyfted me to work yesterday & then Lyfted me back to the dealer last night to get my car... on a side note, O'Reilly's broke my rear windshield wiper & I got the part & had it sitting on the seat & Brittany had a tech put it on for me for no charge!!! YAY!!! So I know this is long... but... Brittany is amazing... my car... while I love it... not so much lol... hopefully replacing the other sensor works & a check engine light doesn't come on in a few days... More

The service department did a great job of analyzing my truck. They told me when it would be done and it was done on time. Like everyone, I am a busy person so it is a relief to know that I can count on Au truck. They told me when it would be done and it was done on time. Like everyone, I am a busy person so it is a relief to know that I can count on AutoNation Ford in Tustin to live up to their word. Bob Selff was the service writer that helped me and he was fantastic. Great communication and he understands the meaning of "Customer Service". I know that Bob will treat the service on my truck just like it was his own. More

Everything was great. I don’t want to write anymore. I don’t mind clicking boxes. I don’t want to write anymore. I don’t mind clicking boxes. More

Daniel was Great! ! Impressed by his customer service, experience and commitment and being prompt and thorough. Unlike prior service writers that assisted me. ! Impressed by his customer service, experience and commitment and being prompt and thorough. Unlike prior service writers that assisted me. More

After scheduling the service 11 days in advance and having the service advisor confirm the parts would be there, I arrived and they did not have the parts. They finally got the part and did the service having the service advisor confirm the parts would be there, I arrived and they did not have the parts. They finally got the part and did the service 2 days later, but overall I felt my time was not of importance to the dealership. More

Professional staff, eager to help and made picking up my truck very easy and seemless. truck very easy and seemless. More

Great service and Troy was an excellent service advisor - knowledgeable, professional, intelligent, enthusiastic, and friendly. knowledgeable, professional, intelligent, enthusiastic, and friendly. More

Everyone was so nice and very informative. This is the 2nd vehicle we have purchased and will continue to drive from Bakersfield to Tustin for all our vehicle needs. This is the 2nd vehicle we have purchased and will continue to drive from Bakersfield to Tustin for all our vehicle needs. More

Took my Bronco in to get serviced and Christian Kirk was professional and friendly. My car was done in an hour. professional and friendly. My car was done in an hour. More

Brittany did an amazing job and kept me up to date throughout the entire process of my recent service. She's very professional, friendly and I would recommend the Ford dealership just because of her throughout the entire process of my recent service. She's very professional, friendly and I would recommend the Ford dealership just because of her outstanding service! More