AutoNation Ford Tustin

I received great help from Brandon Banaaq and his team members. Brandon was very informative, and friendly. The whole process went by so smoothly. members. Brandon was very informative, and friendly. The whole process went by so smoothly. More

Great customer service, wide range of selections for vehicles. Best thing about this dealership though is they will try to get you the exact car you want even if they don’t have it at the lot. vehicles. Best thing about this dealership though is they will try to get you the exact car you want even if they don’t have it at the lot. More

I appreciate everyone I had a sit down with you guys were the best made my car buying situation so fast an easy specially matching others trade in value price. Now I’m not just a new member of the ford famil the best made my car buying situation so fast an easy specially matching others trade in value price. Now I’m not just a new member of the ford family but a member of the auto nation family thank you so much guys. More

Very supportive Much appreciated We were happy with our purchase Sales person was helpful Cheers our purchase Sales person was helpful Cheers More

If I could leave a zero star review I would. If you are reading this before considering a car purchase. please Run away as fast as you can. and be thankful you dodged a bullet. 1. Thi If you are reading this before considering a car purchase. please Run away as fast as you can. and be thankful you dodged a bullet. 1. This dealership tap dances and talks in circles with perspective buyers in hopes that they will accept $3800+ in bogus add on fees to bake massive profit into the deal for themselves. 2. The Managers and Upper managers pass prospects up and down and text back and forth with you, and they never seem to read any conversation history. so every phone call or sms exchange is as if you are talking to someone literally does not give 2 craps about reading the history and to get themselve up to speed on a potential transaction. 3. Yes, we have challenged credit. and the only approval they were able to secure for me is a transaction with an inflated $3800 in additional line items , to make my potential car payment $150 a month more than it should be. Then they blame the bank and say its the lender's fees that are in there. Then I ask please give me in writing what the additional fees are for, they wont send anything in writing. Their is such a thing as fair credit reporting and consumer protections in place are there not? 4. Anything that they have to commit to in honesty, they won't even sms or email its all verbal. Manger Tyler F. was very skilled in one thing. Committing to NOTHING and tap dancing and talking in circles. Then when you catch him in a lie or logic trap, he tries to be slippery and backpedal around it. I am sure he will be given employee of the month honors for how he deals with potential customers in good faith. Then when you look at their 1 star reviews.. the standard copy paste replies from a general manager who just replies to reviews for the algorithm but actually does NOTHING to change the way they do business. When its business as usually for this location. Lie , Bend the Truth, just get them into the dealership and hope they convince themself into buying a car. Be honest with people Give people information in writing so they can make a decision sell good cars. There are so many other dealers out there, doing the right thing and dealing with people in good faith. this Location is not one of them... More

Dealership honored the price quoted and was willing to work with me on the final price. Sales process was seamless and done efficiently without any surprises. The entire process was completed in a few hou work with me on the final price. Sales process was seamless and done efficiently without any surprises. The entire process was completed in a few hours, much quicker than I thought it would be. Vladislav and Robert did an excellent job of making sure I was satisfied and had a good experience. I am a very satisfied customer and happy with the Ford vehicle I purchased. More

Good service, I liked everything. Your service during the purchase of the car was excellent! From the very beginning the process was organized and clear. The paperwork was completed q Your service during the purchase of the car was excellent! From the very beginning the process was organized and clear. The paperwork was completed quickly and without delays. The whole team demonstrated a high level of professionalism, customer care and a friendly attitude. I am very pleased with my experience and will gladly recommend your car dealership to friends and acquaintances. Thank you for the excellent service! More

Anthony C was great throughout, as was everyone else I met. Thank you all so much. met. Thank you all so much. More

One word. Painless. No high pressure tactics, no hardball. You set the pace and they walk you through the rest of the way. My sales man Gustavo was kind and co Painless. No high pressure tactics, no hardball. You set the pace and they walk you through the rest of the way. My sales man Gustavo was kind and courteous, never once made me feel uncomfortable and answered all my questions. More

The worst one, No responsibility, don't care about customers, They told me after one day we told you about my cars problem ,now is 5 days and they say I should wait 5 more days. Unblivable customers, They told me after one day we told you about my cars problem ,now is 5 days and they say I should wait 5 more days. Unblivable More