AutoNation Ford Tustin

The car was advertised as manufacturer certified. When I originally called, the salesman informed me that it still had the manufacturer's warranty which would expire at the end of 2026. We went dow When I originally called, the salesman informed me that it still had the manufacturer's warranty which would expire at the end of 2026. We went down and looked at the car, asked again about the warranty, and the salesman confirmed that it only had a 90 day or 4,000 mile warranty, and apologized for his original misstatement. He did let us know he had only been there less than 2 months. Since the salesman was new, there were several questions I asked him that he did not know the answer, and had to go talk to his manager, who was busy with other salesmen, therefore the entire process took longer than it should have. They would not budge at all on the sales price, even though the car was priced higher than the Kelley Blue Book fair market price, and we had only asked for a $300 reduction to come closer to the fair market price. And they would not replace the driver's side exterior door latch, which part of it was missing. I also asked that the car be detailed, including polish and wax, before we picked it up as there were quite a few small scratches in the paint all around the car. This did not happen. They had washed the car, but obviously not polished out the scratches or waxed it. We had to wait an additional 45 minutes while they did the work. They did throw in the first oil change. I can understand there is a learning curve with being new, but it did extend the length of time we were there, along with the car not being ready as we had requested. More

I bought a 2026 Mach E and have loved everything about it. Working with Vlad at Autonation Tustin Ford was great. He worked with me throughout the week talking through options, pricing, always having an o it. Working with Vlad at Autonation Tustin Ford was great. He worked with me throughout the week talking through options, pricing, always having an open line for whatever extra questions I had, and complete transparency on everything. The whole team was super welcoming and friendly and not pushy on anything, just working with what I said I was looking to buy. More

The service advisor was so kind and personable. Todd really took time to try to help and went above and beyond my expectations. Todd really took time to try to help and went above and beyond my expectations. More

I have nothing but gratitude and appreciation for Vlad and the rest of the AutoNation team for helping me with my first ever vehicle purchase. and the rest of the AutoNation team for helping me with my first ever vehicle purchase. More

I’m so happy to have a such reliably Ford Team to who I have a full trust. Whenever there is a problem or a simple year check in I know that the decision made by this team is the right one. They are knowle have a full trust. Whenever there is a problem or a simple year check in I know that the decision made by this team is the right one. They are knowledgeable in their work and excellent in communication. Very happy customer! More

Tony helped with the rattle and switch issue with my new car. It took a while but got it fixed. car. It took a while but got it fixed. More

Great service department. Bob always listens to our questions/concerns, communicates clearly and quickly. He has been our service advisor for years and trust him fully. Bob always listens to our questions/concerns, communicates clearly and quickly. He has been our service advisor for years and trust him fully. More

Very efficient and knowledgeable response to all questions and inquiries. Very professional service and excellent customer service. questions and inquiries. Very professional service and excellent customer service. More

Purchased a used car from this place. The process was smooth, and the customer service was excellent. The process was smooth, and the customer service was excellent. More

I have only dealt with the service side of the dealership. When I had an issue the sales manager handled the problem with class. I feel like I have been taken care of and not taken advantage of. T dealership. When I had an issue the sales manager handled the problem with class. I feel like I have been taken care of and not taken advantage of. The Lyft rides home and returned back to the dealer for pick up takes one problem away from the customer. More