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AutoNation Ford Tustin

Tustin, CA

Overview
Reviews
Vehicles
4.6
1,147 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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2 Auto Center Dr

Tustin, CA

92782

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Showing 1,147 reviews

June 05, 2023

Took 3 weeks to diagnose, Cristian was never available to answer calls. Terrible customer service. More

by vurenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristian
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Jun 08, 2023 -

AutoNation Ford Tustin responded

Hi Vurenda, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, Reach out to us at (877) 357-5524 so we can work towards a resolution. We look forward to hearing from you.

June 04, 2023

Always the best service when you go there. Bob is the best service advisor you could ask for. 100% honesty. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Selff
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Jun 07, 2023 -

AutoNation Ford Tustin responded

Hi Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 01, 2023

Pleasant sales people and always here to help you out. Elmer was terrific and I will refer family and friends to your dealership. More

by R J ONeill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer,Demiterious
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Jun 05, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

May 31, 2023

Good and timely services were provided. Thank you Christain for your attention to details and excellent support. More

by obinna.oleribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 05, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 30, 2023

Excellent service and met all of my expectations for a recall on my vehicle requiring repair. More

by 1georgegranell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 02, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 29, 2023

I will alway’s be in the Ford family with my mustang along with my two ford truck’s and my expedition More

by Concrete Owner/Operater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Christian, Greg
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Jun 01, 2023 -

AutoNation Ford Tustin responded

Hello, we appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 27, 2023

Service reps acted irresponsibly. One rep didn't call me back in a timely manner, but eventually made good. Another rep tried to dissuade me from buying an outside vehicle I got inspe More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anonymous
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May 27, 2023

They made sure to get us into the vehicle we wanted. They are very nice and welcoming there. I would definitely recommend them to anyone looking to buy a vehicle. Thank you so much. More

by wandaclark082013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Puebla
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May 31, 2023 -

AutoNation Ford Tustin responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

May 27, 2023

Great customer service! I got my f150 back faster than expected, and they even fixed some miscellaneous things that were not necessary (free of charge). Ask for Christian K. More

by Moises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian K
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May 31, 2023 -

AutoNation Ford Tustin responded

Hi Moises, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2023

Christian was a great help ! Professional and Quick !! Fixed my issues quickly and responsively fast !! More

by micburt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian (Service Manager)
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May 30, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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