AutoNation Ford Tustin

I purchased my vehicle from Ford Tustin. Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me in Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me informed my vehicle was in and out in less than a couple hours considering I did not have an appointment. Although after a week my battery gave out completely. Mind you my car was purchased brand new and I have only had it a year. I used the Ford roadside assistance program they offer and it took almost 4 hours for them to tow my vehicle to the service center. Once my vehicle arrived on Saturday morning at 11 am I was told no work would be done to my vehicle and that the soonest possible time it could be assessed was on Monday. When I requested a rental for the time being they let me know that was not possible. I would first have to have the car assessed. I explained my frustration and concern as to how a brand new cars battery with less than 20k miles could just die. It was met with no empathy or concern but rather an is what it is mentality. My other concern was how did my car just have a multi point inspection and oil change less than 5 days prior and then have this issue? My car was assessed on Monday and they let me know the battery failed and they replaced it. When I arrived to pick up my vehicle the service associate never once came out to help me. Another colleague came out and asked if there was anything I needed after standing at his door for over five minutes with no acknowledgement. She quickly retrieved my vehicle and in less than 5 minutes gave me all the customer service I was truly looking for. Nothing major other than the quick, "do you have any other questions or concerns or help going over the paperwork?" To which I said yes can you explain what parts were replaced and if it affected my warranty? She was so helpful just like Daniel. In the moment of crisis with a dead car battery I needed that reassurance rather than it is what it is and having Ford roadside leave me stranded for multiple hours. Not sure if I will be to this service center. It is unfortunate, but when you are in crisis you always remember who helped you and who didn't. More

Fantastic service! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! More

Always the best place to go and get the service. Dealer explains well anytime for everything Dealer explains well anytime for everything More

Made an appointment a week in advance and after 6 hours no work was performed no work was performed More

Ford AutoNation Tustin approached my interest to lease a new vehicle in responsive, friendly and no baloney manner. Alex and his team at AutoNation listened to and accommodated my specific needs like no oth new vehicle in responsive, friendly and no baloney manner. Alex and his team at AutoNation listened to and accommodated my specific needs like no other dealer I encountered. They truly took the hassle out of getting me into an amazing new car. Many thanks Alex and Ford AutoNation Tustin team! More

Service was on time and good value using Ford dollars. Great service advisor Bob Self, thanks. Great service advisor Bob Self, thanks. More

Huge shootout to Ford Tustin for treating me so well both days I was in the showroom buying my new 2023 Ford Raptor. Gustavo Navarro was my sales representative and he presented himself very well, was very k days I was in the showroom buying my new 2023 Ford Raptor. Gustavo Navarro was my sales representative and he presented himself very well, was very knowledgeable with the ins and outs of the truck and had an answer right away for just about everything. If there was something he wasn't 100% confident on, he simply went and asked his Sales Manager Peter for confirmation. And I was respect that so much. Not only did Gustavo make a sale of a vehicle, he also made a customer for life. I see a Sales Manager & eventually GM in Gustavo's future. I couldn't have asked for a better experience. He made the decision easy to purchase a truck from Ford Tustin. More

Great experience from the first call to the final detailed information from my sales person explaining all the features & services! detailed information from my sales person explaining all the features & services! More

First time here. Amazing people, very polite and helpful. For now on it will be my number one dealership! Amazing people, very polite and helpful. For now on it will be my number one dealership! More

The service process was efficient and smooth. Brittany was great with communication and service. All around good experience ! Brittany was great with communication and service. All around good experience ! More