AutoNation Ford Tustin

Its pretty good , i think auto-nation shop should be in every town in the world , I am very satisfied every town in the world , I am very satisfied More

The service department always does an amazing job. The Service Director has worked with his team to build a culture based on customer experience. The Service Director has worked with his team to build a culture based on customer experience. More

My recent service appointment was completed as promised, as per schedule, and to my satisfaction. as per schedule, and to my satisfaction. More

If I could give a zero stars I would. We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to AutoNation Ford several times. The last time they had it for 9 days. Well it’s on again and they are stating they will do nothing about it as it’s out of warranty. Plus they continue to tell me they don’t work on VW. Buying the car from them I feel they are responsible to fix it correctly. Every time I ask to talk to the service manager Greg he’s busy. Do not buy a used car from them unless it’s a Ford since they don’t know how to service them. More

I have probably purchased a dozen fords here. that should tell you a lot about my feelings for this dealership. Robert the salesman was excellent and his follow up on some minor issues superb. Wi that should tell you a lot about my feelings for this dealership. Robert the salesman was excellent and his follow up on some minor issues superb. William in the finance department explained everything perfectly and I ended up purchasing the full available warranties etc. More

Excellent customer service. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. More

We’ve always had great customer service and car service at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! More

Ford Service Representative Brittany was friendly, good at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. More

Dylan helped me throughout the whole process, from the initial ordering of my Maverick, through changes to the order. Dylan was not available on my day of pickup, but his associate Elmer, helped me. I w initial ordering of my Maverick, through changes to the order. Dylan was not available on my day of pickup, but his associate Elmer, helped me. I was there for about 1.5 hrs during the purchase process, and everything went smoothly. What is exceptional is that Dylan has been in contact post purchase to ensure that everything is going well. 5 stars for both Dylan and Elmer, and I will contact them again in the future. The only downside to this dealership was some they added "dealer add-ons to my invoice". This is not acceptable, especially when this was a custom order. Elmer immediately removed them, and the dealership should not abstain from such practices. More

We were there to look/buy a used 2DR Rubicon Jeep JL. We were greeted by Alex Jarvis. He made our experience the most enjoyable we've ever had at a car dealership. He was professional, personable, knowle We were greeted by Alex Jarvis. He made our experience the most enjoyable we've ever had at a car dealership. He was professional, personable, knowledgeable about Jeeps, answered all our questions and made our buy (very happy with) very simple. He is an asset to your company and lucky to have him. I would very much like this to goes ino his personnel file. Thank you Alex More